Manager, Customer Success - job 1 of 2
Skills
- Strong leadership and team management skills
- Expertise in customer success and relationship management
- Excellent verbal and written communication
- Analytical skills to track and improve customer success metrics
- Proactive problem solving and consultative approach
- Ability to mentor and coach diverse team members
- Organizational skills and acute attention to detail
Responsibilities
- Lead hiring and expansion of the Customer Success Management team as company scales
- Coach and mentor Customer Success Managers on best practices and brand identity
- Advocate for customer needs and prioritize their voice within cross-functional teams
- Drive continuous process and quality improvement initiatives with partners
- Monitor key metrics such as customer satisfaction, churn, retention, and product adoption
- Identify and manage at-risk customers through team coaching and engagement
- Ensure CSMs deliver value and promote product solutions through routine interaction
- Educate CSMs on retention strategies and handle general management duties
- Conduct regular 1:1s, team meetings, performance reviews, and reporting
Education
- Relevant higher education or equivalent experience (not explicitly specified)
Benefits
- Welcoming and casual work environment
- Great benefits and wellness programs
- Company retreats and opportunities to learn from startup leaders
- Supportive and inclusive culture focused on diversity and equity
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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We started Justworks to free entrepreneurs to focus on what matters: growing their business and creating a better place to work.
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