Client Success Manager - Healthcare
Skills
- Strong client relationship management and communication skills.
- Problem-solving with adaptability to ambiguity and changing priorities.
- Experience driving adoption of software solutions.
- Ability to lead meetings with diverse audiences.
- Detail-oriented and professional handling of client escalations.
Responsibilities
- Serve as primary contact for client success matters and maintain client success plans.
- Build and maintain trusted relationships with key stakeholders.
- Communicate latest solution features and best practices to clients.
- Manage client escalations and ensure timely issue resolution.
- Lead client business reviews to highlight ROI and value.
- Foster community engagement through webinars and client sharing events.
- Ensure timely contract renewals and identify upsell opportunities.
- Represent client feedback internally and collaborate with product and delivery teams.
- Comply with company policies including information security and confidentiality.
- Travel approximately 20% as required.
Education
- Bachelor’s degree required.
Benefits
- Diverse and inclusive work environment.
- Opportunity to impact public safety and emergency response.
- Hybrid work model with remote options.
- Professional growth focused on client success and emergency preparedness.
Average salary estimate
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At Juvare, our mission is to empower emergency preparedness and response professionals to protect people, property, and brands. Juvare is the leading provider of emergency management software solutions. Juvare solutions provide situational awarene...
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