Manager, Technology Account Management - IC

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Technology Account Management - IC

Overview
Mastercard is a leading provider of innovative API-based financial products, empowering businesses with seamless access to financial data and services. The Open Banking Technical Account Management team is seeking a dynamic and highly skilled Technical Account Manager with a strong technical background to join our team. As a part of this team, you will play a critical role in providing technical guidance to our largest and most strategic clients.

Key Responsibilities:

1. Technical Solution Design:
• Analyze client needs and tailor our API solutions to meet their specific requirements, ensuring optimal integration and performance.
• Collaborate with cross-functional teams to design and architect effective technical solutions that align with the client's objectives and needs.
2. Post-sales Implementation:
• Lead the technical implementation process, ensuring smooth integration and deployment of our API-based financial products within the client's ecosystem.
• Provide technical guidance and support to clients during the implementation phase, addressing any integration challenges and ensuring successful project delivery.
3. Client Relationship Management:
• Establish strong relationships with clients, acting as a technical advisor and ensuring their ongoing satisfaction with our solutions.
• Gather feedback and insights from clients to continuously improve our products and services, communicating their needs to internal teams.
4. Technical Expertise and Support:
• Utilize in-depth knowledge of REST APIs and SQL querying to provide technical expertise and support to both internal teams and integrating clients.
• Troubleshoot and resolve technical issues, collaborating with the development and support teams to deliver effective solutions.

All About You

Skills and Qualifications:
• Previous experience in a solution engineering or technical account management role.
• Strong knowledge of REST APIs and experience in integrating them into various applications/ API-based solutions.
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
• Problem-solving mindset and ability to work independently and within a team.
• Familiarity with the following tools: Postman, Webhook.site, RedHat 3Scale, Plantext,
• Familiarity with financial industry standards and protocols (e.g., OAuth, FDX, OpenID Connect, PCI-DSS).
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Adaptability and willingness to learn new technologies and stay updated on industry trends.
• Proficiency in SQL querying and database management.
• Understanding of software development life cycle (SDLC) and integration methodologies.
• Strong organizational skills and attention to detail.

Preferred Additional Skills:
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of programming languages such as Python, Java, or JavaScript.
• Experience with authentication and encryption protocols (e.g., OAuth, RSA).
• Understanding of encryption and data security principles, enterprise architecture, networking.
• Relevant IT industry certifications and/or training (e.g., CompTIA CySA+, Network+, ISC^2 SSCP).

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Salt Lake City, Utah: $103,000 - $165,000 USD