Client Success Manager

Description

What We’re About…TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.

Our team members enjoy:

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!

Ok, enough about us. Here’s what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

What you’ll do

In a few words

As a Client Success Manager, you will work strategically with the team to best serve our clients. This is an excellent opportunity to interface with leadership both internally and externally. You will use your expertise to support the growth of our business by assisting with the renewal and retention of our clients. 

Responsibilities include:

• Current Clients
  • Work strategically with the team (including client success management, clinical, and data analytics) for client satisfaction and service delivery.
  • Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
  • Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
  • Assist with the execution of the client communication plan.
  • Coordinate aspects of client review meetings including document preparation and reporting
  • Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc.
  • Work directly with Client Success Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
  • Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
  • Adjust plan parameters as directed by the client/broker.
  • Provide reporting as needed to client/broker/TPA
  • Expert knowledge and understanding of TS proprietary programs
  • Prepare and provide reporting as needed to client/broker/TPA
  • ID Cards – when required, log, print, and mail ID cards.
• New Client Enrollment
  • Ensure CRM data input is accurate and complete.
  • Prepare client support documents as needed.
  • Execute the onboarding process involving the client, broker, TPA and data vendor.
  • Participate in introductory/enrollment meetings with employees.
  • ID Cards – when required, log, print, and mail ID cards
• Performs other duties as assigned by Client Success Executive
  

Requirements

What you’re made of

Requirements

Education: College degree or applicable experience preferred.

Experience/Knowledge:

• Capable of interfacing with TrueScripts clients to provide solutions to problems.
• Must be proficient in all Microsoft Office Products.
• Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail.
• Demonstrates strong attention to detail.
• Ability to prioritize and have good organizational skills.
• Capacity to multitask and adjust priorities based on business needs.
• Ability to communicate and work under stress effectively while always maintaining confidentiality.
• Need to be self-motivated and work with little supervision.
• Need to be adaptable and have different responsibilities given periodically.
• The drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry.