Customer Success Manager
Skills
- Strong problem-solving and relationship management skills
- Experience in B2B SaaS customer success or account management
- Excellent verbal, written, and interpersonal communication
- Ability to use and understand AI and automation tools like ChatGPT and Zapier
- Knowledge of Salesforce, G Suite, Gong, and Looker is a plus
Responsibilities
- Assist with implementation and onboarding of new customers to reach video adoption milestones
- Regularly assess health of customer accounts to identify opportunities and growth areas
- Serve as main customer advocate liaising with product development and technical support
- Share best practices for managing and optimizing video content usage
- Coordinate customer success initiatives including newsletters, surveys, and user communications
- Manage video migrations, account organization, and custom development coordination
Education
- Bachelor's degree or equivalent experience preferred
Benefits
- Flexible work hours and unlimited vacation policy
- Competitive salary and comprehensive benefits from day one
- Mental health support and wellness spending accounts
- Paid volunteer hours and Employee Resource Groups participation
- Annual professional development allowance of $1,500 CAD
- Remote-first work environment with optional office space in Kitchener, Ontario
Average salary estimate
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“We’re Vidyardians. We’re accountable for growing our customers, our teammates, ourselves, and our communities.”
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