Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager II

Job Description Summary
Overview

This position will be part of the global team supporting the Program Management Guild. Working with over 1300 Technical Program Managers, Program Managers, and Project Managers to build community and upskill our members. This global audience is led locally by community of practice leads at offices around the world. The Global PM Guild Team is comprised of regional leads around the world. This role be part of the Global PM Guild Team.

Role

Create training materials and facilitates workshops on common Project and Program Management, Lean, and Agile (Scrum and SAFe) methodologies

Work closely with regional offices around the world to create an engaged community focused on growing our people

Coordinate closely with local office-based Communities of Practice

Build community across all Mastercard Guilds that manage job families

Improve and promote delivery excellence across the organization

Manage budget tracking and overall allocation of funds across the Guild

Empower Guild members to identify potential process improvements, and suggests proactive strategies for consideration by program leadership 

Be responsible for metrics and insights associated with the PM Guild
Be accountable for the data quality of key data fields aligned to the PM Guild

Shadow agile coaches and support them as needed when they engage with various programs

Conduct meaningful retrospectives, create action plans to implement changes at the team level; coordinate with other TPMs in the program to align and plan potential actions to be implemented across the program 

Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program 



 

All about you 



Advanced interpersonal and networking skills to bring the right people together and facilitate problem solving for the organization

Advanced written communication and presentation skills for large and small audiences. We utilize mass communication through various channels – Microsoft Office365 and Salesforce.

Coaching Skills including individual coaching, group facilitation for upskilling, and group facilitation for problem solving.

Bring enthusiasm to training and networking across the globe to help create delivery excellence. Looking for a person who continues to learn and grow independently.

You value psychological safety and bring an open mind and growth mindset; role model that in action and encourage others to do the same.

Experience with hands on detailed planning and execution of global events focused on education and problem solving.

Plan, lead, design and communicate large yearly initiatives with the intent of improving delivery excellence across the firm.

Have experience writing collaborative policy and procedures for project, program and product management.

Have experience writing guidance for tool usage (Aha! and Jira a plus)

Experience operating autonomously across multiple teams, demonstrate critical thinking, and thought leadership 

Help guild members make trade-off decisions by considering all data including business goals, technical platform strategy, customer experience and maintainability.

Proven track record of data-driven decision making and applying continuous improvement methodologies 

Demonstrate experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization 

Familiarity with Aha! and Jira preferred. Past coaching using tools is a plus.

Experience as a trainer or educator is a plus.

PMP certification is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $75,000 - $125,000 USD