Director of Operations Planning & Analytics

Operations Planning & Analytics is an expansion of the function that currently looks to schedule and optimize the performance of MOO’s Manufacturing & Fulfillment facilities.

The Director will lead a team of planners and analysts and will report to the VP of Operations.

The newly created position of Director of Operations Planning & Analytics is tasked with driving a step change in MOO’s ability to leverage its facility by scheduling work across a diverse number of products and equipment, and identifying opportunities for performance improvement through data & analytics.

Initial efforts will be in understanding how equipment, staff, and demand interact in order to propose resource allocation and work sequencing to deal with probabilistic demand in an ecommerce-heavy environment where speed and quality of execution are highly valued by our customers.

Over time, this central analytics function for operations will work across the broader team to analyze data, uncover insights, and drive the strategy for future footprint, equipment, and process improvements. You will develop a deep understanding of the metrics and numbers that measure and drive performance, and will use this knowledge to provide actionable intelligence aligned with MOO’s strategic goals and values.

Occasional US <> UK travel may be required.

The person we want:

MOO is brilliantly positioned for profitable future growth. In early 2023 we completed the relocation of our US production site to a much larger state-of-the-art facility which will allow the realisation of significant efficiencies and opens the door to future automation opportunities, as well as expanding what and how we manufacture. We have an exciting pipeline of new products as we continue to move well beyond the paper products that MOO was built on. This means that we are looking at a more complex operation than in the past, with the need to be able to scale processes to support growing volumes.

The ideal applicant for this role is a strategic thinker with a strong analytical background and a proven track record in identifying opportunities from data. You will previously have worked in an e-commerce, or similarly fast-paced, customer-focused environment. Ideally, one that has served both B2B and B2C audiences, with a special focus on operations (manufacturing, fulfillment, transportation, etc.). You are adept at working in cross-functional teams and possess excellent communication skills, enabling you to translate complex data into actionable strategies. You will have a keen eye for identifying operational opportunities, and being part of the team that has turned these opportunities into  actions with measurable impacts. If you thrive in fast-paced environments and are passionate about leveraging data to make informed business decisions then we would love to hear from you.

There is a lot going on, and the prospect of joining a company that is anything but business-as-usual will excite you. We need someone who can dig into and understand all aspects of the business. We need someone who is not afraid of complexity, is data-savvy, has an intuitive sense of what is important, and can distil complex and noisy information into recommendations and insights that they can comfortably present as findings and recommendations to C-level executives.

• Develop the playbook for day-to-day planning and scheduling of our global manufacturing & fulfillment facilities
• Compile and analyze large datasets
• Develop insights and reporting that assist with C-suite, senior leadership, and manufacturing decision making
• Collaborate with the Data Engineering team on improvements to existing data sources and development of new data sources to support business needs
• Work with stakeholders from across the Operations team to understand where they may have unmet dashboarding and/or reporting needs, assist with prioritisation and development of new dashboards
• Manage & develop the Planning & Analytics teamSupport the Commercial teams in Ops-enabled revenue growth opportunities

• Bachelor’s degree in STEM, Business, Economics or other quantitatively-heavy field; Advanced Degree in associated fields highly valued 
• Operations Research, Statistics, and AI knowledge & experience a plus
• Industry experience working within ecommerce B2C or B2B companies and supporting Operations activity
• Proven people management capabilities and a track record of developing a team
• Experience working in a complex environment and managing and prioritising stakeholder requests and team workflows and priorities
• Knowledge and expertise with visualisation software spanning initial ad-hoc data analysis through to dashboarding
• Strong track record of working with complex/big data, deriving insight, and bringing about behavioural change within your existing or prior organisations
• An ability to paint a picture and tell a story from data in a way that is accessible to all potential stakeholders, including those who may not have a technical grounding

• Overall Scope and Impact: Balances operational delivery with strategic planning over a 12–18 month horizon. Acts as a cross-functional expert, leading a function and driving broad business impact.
• Problem Solving: Proactively identifies key problems and challenges the status quo to find better solutions. Asks the right questions and encourages diverse perspectives.
• Decision Making: Makes effective decisions using logic and judgement, understanding when to act quickly or thoughtfully. Gains buy-in from senior stakeholders for cross-functional decisions.
• Planning, Prioritising and Process: Develops functional plans aligned with company strategy, sets clear goals, and prioritizes effectively. Champions process improvement and coordinates initiatives across teams.
• Good Coach and Mentor: Actively coaches and mentors within and beyond their team, creating growth opportunities and building coaching capability across the business.
• Sets Clear Vision/Strategy for the Team: Creates and communicates a clear vision and strategy, leads change effectively, and influences at department level.
• Empowers the Team, Does Not Micromanage: Creates clarity and autonomy for their team, empowering them to think for themselves while fostering a culture of empowerment.
• Supports Career Development and Performance: Provides impactful feedback, supports career growth, and drives high-quality performance discussions within and beyond their function.
• Supports Organisational Design and Development: Makes functional organisational design decisions, manages people budgets, and evolves team structures to align with strategic goals.