SUPERVISOR - RETAIL - job 1 of 2

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

The Supervisor - Retail is responsible for assisting with the planning and direction of the Retail operations, including all related management functions with the end result of a positive guest experience.

Essential duties include, but not limited to:

• Direct and supervise employees engaged in sales, merchandising, greeting ALL guests, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Provide exemplary guest service by greeting and assisting customers and responding to guest inquiries and complaints.
• Monitor sales activities to ensure that guests receive exemplary service and quality merchandise.
• Inventory stock and reorder according to set pars.
• Instruct staff on how to handle difficult and complicated sales.
• Performs all other related and compatible duties as assigned.
• Drive team to achieve sales goals daily.
• Responsible for buying a product line for the Retail shop.
• Leading a team of 20+ Retail Sales Associates.

Qualifications

• High school diploma or GED required
• Associates degreee or relevant work experience in a Retail environtment holding a leadership position required 
• Minimum 1 year of supervisory experience or leading team of front line employees
• Bi-lingual is a plus
• Must have working knowledge of current computer applications (documents and spreadsheets). Experience with inventory and purchasing systems preferred.
• Must possess ability to communicate with staff, vendors and interpret variety of instructions furnished in written, oral, or schedule format
• Must possess well-developed mathematical skills
• Must possess strong organizational skills and attention to detail
• Must possess problem-solving skills and interpersonal skills necessary to effectively communicate with all levels of management
• Must be able to work extended hours, overnight hours, weekends and holidays as needed
• Buying experience preferred
• Knowledge of managing inventory

Work Environment:

• Duties and responsibilities are typically performed a store setting, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• Must be able to work standing/walking for long periods of time

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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