Supervisor, Media Operations - job 2 of 3

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

NBCUniversal is seeking a Supervisor to lead a driven and highly motivated team, primarily located in Centennial, CO as part of the Program Operations team in Media Operations.

This Supervisor role will lead a team responsible for client engagement and order fulfillment for secondary distribution of NBCUniversal content to third party licensees. The position serves as the liaison between the client, internal operations teams and third-party licensees in various locations globally, to ensure accurate and reliable completion and distribution of content.

The ideal candidate will work collaboratively with the rest of the Media Operations, Product and Engineering teams on executing fulfillment initiatives and workflow enhancements while developing strong partnerships with business partners across NBCUniversal. Reporting directly to the Manager of Media Operations, this position will aide in implementing short and long-term plans, pursue opportunities to further improve upon and automate the delivery process and increase service reliability.

Responsibilities: 

• Manage client engagement on behalf of Media Operations – this may include hosting weekly meetings, reviewing issues or working with internal teams to meet client needs/manage expectations.
• Subject matter expert for all studio fulfillment program operations services, processes and related technology
• Oversee operations staff including performance reviews and employee issues, assisting with day-to-day operations and conducting training sessions
• Partner with Media Operations management team to implement new workflows that drive simplification, flexibility and scalability across all teams
• Conduct operational requirement analysis for all incoming studio fulfillment business opportunities, ensuring volume and timelines are scoped and resources are appropriately allocated
• Work closely with Product, Support, and Media operations groups to resolve any content related issues to ensure material is delivered to licensees within SLA
• Constantly measure operational quality metrics to drive rigor and accountability within the operations
• Define, document, and maintain operational processes and workflows in Standard Operating Procedure (SOP) documents
• Be available and on call on 24/7 basis (excluding extreme circumstances) to receive escalation and trouble shoot issues
• Must be able to work swing or overnight shift, if necessary

Requirements: 

• BA/BS in a related field and/or equivalent experience
• 3+ years of experience in a media or post-production/entertainment environment.
• 3+ years of experience in a job using computers and software applications including MS outlook, MS Excel and the internet.
• 3+ years in a role requiring effective communication with diverse audiences, ranging from non-technical senior leadership executives to technical professionals and media operations staff.
• 3+ years in a role requiring technical skills within media management such as understanding and interpreting QC reports, and familiarity with video file specifications
• Must have familiarity with digital media file formats, sizes, and qualities
• Perform all other duties to support the success of the Media Operations Center as assigned by manager and follow company rules and policies

Desired Characteristics:

• Superior customer service skills
• Ability to manage a high volume of emails while maintaining timely responsiveness
• Highly developed communication and oral presentation skills

Additional Requirements: 

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (job #51573816).
• Hybrid: This position has been designated as hybrid, generally contributing from the office in Centennial, Colorado a minimum of three days per week #LI-Hybrid
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.
• Must be 18+ years of age
• Must have unrestricted work authorization in the United States 
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - 100,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].