Account Manager (Employee Benefits) - job 1 of 2

Overview:

GBS Nevada is the leader in experience, innovation and services when it comes to customizing the employee benefits offerings for our clients. GBS has created a culture of respect, trust, hard work and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us!

Description:

GBS Account Managers collaborate with Brokers in the service of employee benefits business. This position is responsible for establishing and maintaining a proactive service plan for our clients that mainly employ 20 or fewer employees (but not solely), providing excellent customer service, and ensuring departmental and client needs are met.

This position establishes strong relationships with internal peers and develops an understanding of all aspects of our clients who predominately employ 20 or fewer employees. Must handle complex client issues and make recommendations by utilizing client service, administration expertise and carrier resources.

Supports the Broker on activities required for a smooth transition and/or implementation of new business.

Essential Duties and Responsibilities:

• Focuses on administrative support of Brokers.

• Manages the delivery of services and the day-to-day client needs to retain accounts, to establish strong client relationships and achieve high levels of client satisfaction.

• Maintains files and updates Brokers regularly on issues log.

• Manages escalated participant issues working directly with the insurance carrier/TPA regarding systemic or process issues.

• May attend conferences, client meetings and meetings with other departments.

• Liaison with internal staff and operations. Documents and communicates program information to various departments and understands departmental differences.

• Mentors and provides feedback internally to other team members and departments.

• Assesses claim and billing trends and potential risk, elevates to Broker.

• Maintains frequent contact with clients to assist with client needs and questions.

• May help prepare for client meetings with Brokers.

• Performs detailed review of all client contracts, summary plan descriptions, insurance certificates, employee communications, and SBCs.

• Coordinates and manages projects and interactions with clients to address client needs.

• Troubleshoots all medical, dental, vision, life, LTD claim and billing issues.

• Performs research and review of multiple resources as needed to respond to questions.

• Manages and supports other team members with client insurance needs, provides advice and quotes, maintains client files.

• Meets with Brokers regularly to provide updates on client issues, questions, and potential solutions.

Skills and Knowledge:

• Keeps clients informed of legislative developments using internal and external resources.

• Sound reasoning and judgement.

• Proven use and understanding of Microsoft Office.

• Must be able to use Excel extensively in analysis and daily reporting of departmental goals.

• A state insurance license is required.

• Technically savvy and proficient with ongoing improvements in enrollment processes.

• Able to keep data management system updated accurately and timely.

• High attention to detail, organizational skills and the ability to multi-task.

Performance Expectations:

• Ability to consistently attend work, meetings and required training or staff events.

• Must work with respect, must get along with diverse personalities.

• Must meet or exceed team and overall company expectations.

Working Conditions / Essential Functions:

• This position enjoys the benefits and climate control of a quiet office environment. Employees are provided with ergonomically sound workspaces. Work is accomplished at a computer terminal either sitting or standing. Employees must access, input and retrieve information from the computer system. Comfort and efficiency are considered in employee workspaces. Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.

• Physical demands include the ability to lift and move objects (typically 0 – 10 lbs), visually monitor information/data on a computer screen.

• The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.

This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

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