Customer Success Manager - Tier 2
Skills
- Strong account management and consultative support skills
- Proficiency with data analysis and interpreting product performance metrics
- Experience with SaaS platforms, ecommerce industry knowledge
- Excellent communication, relationship management, and negotiation skills
- Familiarity with Salesforce, Looker, or Gainsight platforms
- Advanced skills with MS Excel and CSV data handling
Responsibilities
- Provide proactive consultative strategies to grow top ecommerce merchant accounts
- Analyze product usage and performance data to identify trends, risks, and opportunities
- Collaborate cross-functionally to advocate merchant needs and deliver solutions
- Serve as escalation point to resolve merchant issues efficiently
- Drive adoption of new Recharge features and product functionality
- Conduct business reviews and maintain long-term merchant relationships
- Embody and champion company core values such as accountability and collaboration
Education
- Bachelor’s degree or equivalent experience
Benefits
- Medical, dental, and vision insurance plans
- Retirement plan with employer contributions
- Flexible Time Off policy
- Paid Parental Leave
- Monthly stipends for Remote Life and Merchant expenses
Average salary estimate
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ReCharge is the leading provider of subscription management software for e-commerce. Since 2014, merchants of all sizes have used ReCharge's billing and payment management solutions to grow their business by increasing customer lifetime value and ...
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