Communications Specialist I, Campus Dining

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

735 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

200813 Meliora Dining/Aux Ops

Work Shift:

UR - Day (United States of America)

Range:

UR URG 108 H

Compensation Range:

$24.91 - $34.87

Responsibilities:

GENERAL SUMMARY
Serves as a writer and content creator for the Content Hub, a framework that houses staff responsible for developing and publishing content and communications programs for internal and external audiences aimed at supporting the goals of the strategic plan. Assists and collaborates to develop and implement integrated communications programs that collectively support the goals of the strategic plan.

ESSENTIAL FUNCTIONS

• Develops and writes a variety of content aimed at internal and external audiences.
• Produces pamphlets, brochures, bulletins, fliers, and other materials that support programs or other one-off programs.
• Gathers information to develop content and works collaboratively with team members to develop and execute promotional and/or integrated marketing programs.
• Determine newsworthiness and usefulness for external and internal channels.
• Serves as a creative contributor and assists supervisor as a communications consultant for assigned projects.
• Plans are reviewed and approved by a supervisor.
• Coordinates placement of moderately complex news stories in print or broadcast media.
• Interviews patients or staff members, drafts media pitch letters, suggested talking points, news releases, or media statements, interacts with news reporters via email and live conversation, coordinates media interviews, and reports on results.
• Serves as editor of print or online newsletters as needed.
• Creates and publishes print or online newsletters, maintains editorial planning calendars, and produces editorial guidelines and/or policies for approval.
• Interviews patients or staff members, drafts newsletter articles, story summaries, and headlines.
• Copies and edits articles drafted by others.
• Provides monthly reports on e-newsletter performance, analyzing opens, click rates, and other factors, making recommendations, and conducting tests to improve performance.
• Works with team members and supervisor to understand daily, weekly, and monthly priorities.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in communications, journalism or related field that includes some writing experience and 1 year of experience required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of and/or experience in contributing to social media platforms required
• Demonstrated proficiency in writing and editing moderately complex content based on target audience, with ability to provide context and/or reshape material as needed required
• Strong interpersonal, written, and verbal communications skills required
• Comfortable talking to all levels of faculty/staff, and in front of groups required
• Knowledge of HIPAA privacy rules and ability to manage HIPAA consent authorization process for stories involving a patient’s personal health information preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.