Department Coordinator IV - job 1 of 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

220 Hutchison Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

200197 Office of Disability Resources

Work Shift:

UR - Day (United States of America)

Range:

UR URG 106 H

Compensation Range:

$21.36 - $29.90

Responsibilities:

GENERAL PURPOSE
With limited direction, manages the test proctoring services and note taking services offered by the Office of Disability Resources. The provision and execution of academic accommodations is required for compliance under the Americans with Disabilities Act as Amended. Position requires frontline professional interaction and communication with faculty members, students, and staff across all schools of the University.

ESSENTIAL FUNCTIONS

• Administers individual exam sessions with instructors, staff, and students via an online system, including setup and confirmation.
• Maintains the day-to-day schedule of exams.
• Reserves rooms for testing.
• Records the receipt and pick-up of exams and maintains records of exam administrations. (25%)
• Ensures provision of individualized test accommodations.
• Responds to examination and student crises and maintains confidentiality regarding student interactions and records.
• Ensures the academic integrity of all administered examinations. (25%)
• Manages the provision of notes as an accommodation.
• Ensures the quality and timely delivery of notes.
• Coordinates the establishment of note accommodations using an online database.
• Trains students on use of note taking service platforms.
• Communicates regularly with staff in Disability Resources regarding accommodation needs.
• Maintains accurate and detailed records of note taking accommodations.
• Supervises student proctors and student note takers.
• Recruits and hires student employees.
• Trains student employees on policies, procedures, and best practices.
• Provides feedback on performance.
• Manages payroll for student employees.
• Provides front desk coverage for department, as needed

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Associate’s degree required.
• Bachelor’s degree preferred.
• 3 years of progressively responsible experience in administrative support required.
• Or equivalent combination of education and experience required.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent organizational and interpersonal skills required.
• Proficiency with Microsoft Suite, FileMaker Pro, virtual collaboration tools (Zoom, Box), and Adobe required.
• Knowledge of office procedures and database entry principles required.
• Strong customer service skills required.
• Ability to effectively communicate and interact, both verbally and in writing, with individuals across diverse backgrounds and cultures required.
• Intermediate knowledge of hardware and software functionality preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.