Senior Manager, Software and Solutions, Display

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

Role & Responsibilities

Responsible for building out a new Sales support team specific to complex software solutions, while performing the function as an Individual Contributor.  The role will be embedded in the Key Account Sales organization and requires a strong solution selling and consultative selling acumen.  This role will function in two ways; 1) to take a lead position in proposal and negotiation, after initial introduction, and with the blessing of the existing Account Manager, and 2) responsible for finding new end to end software solution focused opportunities to transition to a primary account manager with the ultimate goal of driving pipeline growth in software sales.  This person will be an expert in the act of solution selling, both externally as a vertical-specific sales pitch, and internally through resource activation. 

• Build a Solutions Sales Consulting practice within the Display Sales team.  As an individual effort, show the value of the role by achieving short term growth and breadth goals.  Define what could be a larger team function over time, including rules of engagement, communication practices, and refined job roles.
• Encourage broad sales team focus on complex solution selling, through ongoing engagement at team meetings, trainings, pipeline reviews, and joint sales calls.  Build champions by cultivating individual competencies.
• Become an integral part of the sales process, by learning and staying informed on new Samsung software solutions and technology.  
• Act as the liaison between Enterprise GTM team and Sales, transferring knowledge about strategies and programs, and collecting data on market intelligence and enablement needs to inform future strategy development.
• Guide sales team on successfully navigating the organization to leverage solutions resources, including but not limited to Solution Development and Integration, Contracts & Proposals, and Project Management.
• Identify customer end to end complex solution objectives.  Coordinate and engage with technical pre-sales, Product teams, and service resources to align solution design with customers’ business requirements to position Samsung to win as a co-selling relationship with Sales peers.
• Maintain relationships with contracted solutions customers.  Collaborate regularly to identify new opportunities to expand the partnership and Samsung solutions footprint within the account.  Sell in a consultative fashion - sharing new innovations, ideas, and benchmarks with a focus on solving pain points.
• Pre-Sales Technical Support for VXT (and assist with end-user integration)
• Manage the migration of MagicInfo to VXT (end-user support)
• Assist with Managing Chick Fil A (account manager) for software & services
• Expand Channel adoption of VXT across Pro-AV & National Partners

Skills and Qualifications

Minimum Qualifications:

• Bachelor’s Degree
• 8 years of solution-based selling experience
• Customer-centric mindset with a creative approach to problem solving
• Must have a proven track record of handling medium to large competitive deals and successful closure of deals of this size and complexity
• Strong ability to build trust and relationships, both internally and externally
• Natural collaborator who understands how to navigate organizations, motivate people, and find common ground.
• Customer-facing presentation; skilled in negotiation and client communications
• Clear and professional written communication
• Organizational vision, and understanding of how teams can and should work together to maximize output.  Ability to articulate a strategy story and expected output to sway executive audiences.
• Capacity to lead a team, should demand for the support function expand as a result of sales success
• Ability to work independently and travel within assigned geographic territory (up to 50% of the time).
• Operational knowledge working on a CRM platform.
• Microsoft Office skills – PowerPoint, Word and Excel skills are a must. Must be able to develop detailed PowerPoint presentations that tell a story; advanced Word & Excel use.

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