Reputation Management Partner
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Reputation Management Partner promotes and protects the St. Luke’s brand by engaging with community members, patients and staff to build a positive network reputation. Monitors, engages and responds to third party reviews (Google, Rate MD, Healthgrades, etc.), the Social Media community of Twitter, Facebook, Instagram as well as unsolicited emails and phone calls as back up if feasible. Handles all complaints/compliments received following network protocol. Analyzes survey data prior to posting on SLUHN provider profiles. Maintains and monitors registration on the network online calendar.JOB DUTIES AND RESPONSIBILITIES:
Continuous online social media monitoring utilizing Marcon software.
Manages network comments, questions, concerns
Assist in social media publishing process strategy and/or content development as identified
Support and collaborate with marketing colleagues to promote brand awareness
Completes special market research projects including online competitor analysis
Assists in recruiting focus group participants
Participation in social media planning sessions
Stay abreast of constantly changing social media landscape outlets and behaviors
Daily review of media outlets for brand mentions and other relevant news
Maintains online event calendar as assigned
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 7 hours per day, 4 hours at a time standing for up to 7 hours per day, 4 hours at a time. Requires crouching, kneeling and lifting of objects weighing up to 40 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to use computer equipment. Seeing as it relates to general, near, color and peripheral vision. Hearing as it relates to normal and telephone conversations.
EDUCATION:
A bachelor's degree in business, marketing, communications or a related field preferred.
TRAINING AND EXPERIENCE:
Three to five years in health care or related field preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
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