Airline Lounges Area General Manager - job 1 of 2

Role Overview

 Sodexo Live! has an exciting opportunity for a Area General Manager to support our premium airline lounge clients at LAX and SFO in California!  As the Area General Manager, you will be fully responsible for supporting these high-profile client accounts. The AGM must be client savvy; customer service orientated and have experience with premium food and hospitality operations, while having the financial acumen to be strategic in managing the company and our client’s needs.  This position will include approximately 50% travel, and we are looking for someone home based in Los Angeles or San Francisco. 

What You'll Do

• Lead and manage all aspects of lounge operations at JFK, including overseeing staffing, financial management, inventory, and guest services to ensure seamless, high-quality lounge experiences;
• Build and maintain strong, long-term client relationships, serving as the main point of contact for airport and airline partners;
• Implement strategies to drive profitability, achieve financial goals, and manage costs effectively;
• Develop and execute plans to enhance operational performance, including safety, cleanliness, and customer satisfaction;
• Foster a collaborative and inclusive team culture by providing leadership, training, and development opportunities for both salaried and hourly employees;
• Ensure compliance with all airport regulations, safety protocols, and Sodexo's mission and values;
• Serve as a key partner in client meetings and business reviews, aligning operational goals with client expectations to maximize satisfaction and partnership growth
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest experience.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• A strong background in hospitality and restaurants, and a genuine approach to sharing that passion with the staff and client
• Work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
• Multi unit management experience
• Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
• A strong communication skills, flexibility and adaptability in a fast and frequently changing environment

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services