Account Manager

Description

For over 14 years, Spectrum Solutions has been a single-source provider of high-quality consumer product innovation providing customers measurable process optimization, unmatched scalability, and overall cost savings. With full-service on-site manufacturing, custom packaging, kitting, fulfillment, and global logistics, our technology, products, and services provide the industry with full product development-to-delivery solutions.

Our commitment and mission are to: "Build the best products. Champion the simplest solutions. Deliver as promised". At Spectrum we believe that opportunities and creativity pave the way to innovation. Here your passion, resourcefulness, and perseverance will do more than just join something, they will add something.

 We're looking for a proactive and personable team member to join our Account Management team. In this role, you’ll be the go-to contact for our in-house customers, helping them with everything from portal support to ongoing and new project needs. 

Job Duties and Responsibilities:

• Customer Support: Handle inbound calls and inquiries from in-house customers, offering prompt and effective assistance for portal access, troubleshooting, and general support.
• Account Management: Build and maintain strong relationships with internal clients by managing current projects and supporting the launch of new initiatives.
• Collaboration: Work closely with internal teams to ensure customer needs are met and expectations are exceeded.
• Problem Solving: Proactively identify issues and offer solutions to enhance the customer experience and project outcomes.
• Other duties, as assigned

Requirements and Qualifications

• Strong verbal and written communication skills
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Critical thinking and problem solving skills
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Able to sit for long periods of time and look at a computer screen

Education/Experience:

• High School Diploma required
• Bachelor's Degree in appropriate field of study or equivalent work experience
• 5-10 years of experience in the field or in a related area

Computer Skills:

• Knowledge on how to use Microsoft Office programs (word, excel, etc) preferred