Program Manager BHBH Interim Housing

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities.  The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs.  The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet.  St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles.  St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Summary

In partnership with the Los Angeles County Department of Mental Health through the Behavioral Health Bridge Housing (BHBH) Program, St. Joseph Center will provide interim housing opportunities designed to meet the immediate needs of individuals experiencing homelessness who are living with behavioral health conditions and/or substance use disorders. The BHBH Program offers a safe, private, and secure environment where participants are empowered to stabilize, build self-sufficiency, and transition from homelessness to permanent housing.

ESSENTIAL DUTIES & RESPONSIBILITIES

Shelter Operations & Oversight:

• Oversee all shelter operations, including intake, bed assignments, services, safety, and facilities.
• Maintain a safe, trauma-informed, and recovery-supportive environment for individuals actively using or recovering from substances and/or living with serious mental illness (SMI).
• Ensure low-barrier access and adherence to harm reduction principles (e.g., Narcan access, non-punitive rules, overdose prevention).
• Implement shelter policies and procedures aligned with Housing First and behavioral health best practices.
• Ensure accurate documentation in client databases such as HMIS and internal tracking systems.
• Ensure a clean, safe, and welcoming environment for residents and staff at all times.
• Oversee food service, supplies inventory, and vendor coordination (e.g., janitorial, security, laundry).
• Ensure timely and accurate documentation in HMIS or internal systems.

Staff Supervision & Clinical Collaboration

• Hire, provide weekly 1:1 supervision, and schedule shelter staff, including resident monitors, peer support staff, case managers, and housing navigators.
• Ensure staff are trained and supported in de-escalation, trauma-informed care, overdose response, mental health crisis management, and boundary setting.
• Partner with clinical team (e.g., therapists, occupational therapists, substance use counselors) to address acute behavioral health or safety concerns.
• Provide regular supervision, crisis debriefings, and support for staff well-being and retention.

Client Engagement & Support Coordination

• Serve as a behavioral health-informed leader within the shelter, modeling dignity, cultural humility, and empathy in all client interactions.
• Work with case managers and clinicians to support client goals, treatment engagement, and housing readiness, participate in case-conferencing meetings.
• Respond to behavioral incidents, medical needs, or conflicts using trauma-informed and non-escalatory approaches.
• Support a culture of peer empowerment and lived experience leadership among shelter participants.

Compliance, Reporting & Evaluation

• Ensure compliance with Los Angeles City & County Interim Housing Practice Standards.
• Adhere to specific work requirement as outlined in the Statement of Work.
• Submit daily bed counts, critical incident reports, and monthly program data as required.
• Participate in audits, site visits, and funder evaluations.
• Maintain shelter policies and procedures aligned with Housing First and trauma-informed practices.
• Track performance metrics related to shelter retention, housing exits, incident rates, and engagement in services.
• Provide input into program budget and monitor spending during the fiscal year.
• Assist with collecting statistics and preparing reports for funders and internal agency use. 
• Participate in contract-related meetings.
• Submit incident reports promptly and accurately, following organizational protocols for safety and documentation.

* Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

CORE COMPETENCIES:

• Trauma-Informed and Client-Centered Approach
• Strong Leadership and Conflict Resolution
• Cultural Humility and Inclusion
• Crisis Management and De-escalation
• Organization, Accountability, and Communication

Knowledge, Skills & Abilities:

• Must be a highly motivated and self-starter with the ability to communicate with and relate to a diverse group of people including clients, community, and other staff. 
• Must have excellent administrative and organizational skills.
• Demonstrated ability to manage and supervise professional and paraprofessional staff while handling multiple tasks and relating to diverse groups.   

Experience:

• Three-year minimum management and supervisory experience is required.
• Experience providing case management, mental health and substance use services in a community setting with homeless or at risk population.

Education:

• Bachelor’s Degree from an accredited college or university in social work, human services or a related field.

Direct Reports:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• Travel to meetings at various St. Joseph Center sites and community partner locations as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

 Status: Full time/Exempt

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf