Sr. Account Technician
Skills
- Extensive customer service experience
- Knowledge of billing processes, policies, and fee collection
- Ability to read and understand maps, drawings, and development plans
- Strong problem-solving and multi-tasking skills
- Data analysis and account research skills
Responsibilities
- Create, maintain, and update utility account information and records
- Estimate and collect fees related to utility services
- Research and bill customer utility accounts with data analysis
- Interpret city ordinances and policies for development projects
- Respond to inquiries for water, wastewater, and storm water services
- Review water, wastewater, grading, utility, and site plans including plats
- Interact with customers, vendors, and citizens via telephone, in person, and email
- Manage multiple tasks and projects daily
Education
- Associate’s degree with coursework in accounting, finance, or related field
Benefits
- 11 Paid Holidays
- Medical, Dental, Vision insurance
- Paid Time Off
- Pension Plan
- Professional Development Opportunities
Average salary estimate
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