IT Support Analyst

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida and Tennessee. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care.  All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. 

What Will You Do?

To support the overall successful operations of Thompson IT services. This is an on-site position.

• Maintain, Repair, and Upgrade all technology hardware
• Create, transfer, and terminate employee accounts.
• Customize and deploy apps and software
• Create and update process maps, flowcharts, and playbooks for all internal IT workflows
• Respond to user helpdesk requests for service and escalate according to SLAs within agreed upon KPI timeframes
• Perform routine walkthroughs of facilities to ensure critical system functionality, maintain IT presence, and make needed corrections
• Create, Maintain, and Update documentation infrastructure including IT Glue, SharePoint, and OneDrive
• Act as primary administrator for all front end software systems in which IT holds primary responsibility
• Troubleshoot and maintain Copiers, Printers, and Print Servers, and Papercut software
• Maintain IT inventory for all hardware, licenses, toner, and accessories
• Act as Primary MDM administrator
• Train staff and create e-learning modules on proper equipment use, current software, or new features as needed
• Prepare shared spaces for critical meetings
• Actively participate in development and implementation of new IT-related projects
• Act as a liaison between Thompson and specified vendors / contractors as needed.
• Maintain strong working relationships with all departments and staff, promoting collaborative efforts to meet agency objectives.
• Perform routine system audits, IT maintenance tasks, and keep detailed documentation of findings
• Be primary administrator for the DocuSign Enterprise Environment.
• Perform any other duties as assigned by the IT Manager

What does this position offer?

• Starting Pay Range: $40-$45k annually
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Bachelor’s Degree from a 4 year college or technical school in computer science or related field or 3+ years of professional IT hands on experience.
• Requires PC and IT skills including Microsoft 365, Windows 10/11, Server 2019/2022, and Exchange.
• Must understand installation, configuration and troubleshooting processes for software, hardware, and basic networking.
• Knowledge of Ubiquiti devices, iOS management, IT Glue, and DocuSign desired.
• Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program (s) you lead
• Proficient in Microsoft Office Suite application software, excellent written and oral communication skills. 
• All potential job candidates must pass a drug screening test, and an extensive background check is required. 

If your qualifications meet the requirements of the job and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! 

Thompson is an Equal Opportunity Employer. 

Thompson participates in E-Verify 

 #TCFFJOBS.