Service Manager

Description

Our Service Managers supervise all aspects of the Service Department. The Service Manager will be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealership's marketing and business plan. They must be good stewards of the Company, cross sell departments, utilize and manage all company resources, be process focused and above all reproach.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop, communicate, monitor and enforce effective service department processes to ensure the best of practices and Elite Customer experience.
• Maintain relationships with customers.
• Build and develop a market for service work.
• Supervise and control workload of service technicians.
• Schedule service work according to priority and maintain an orderly flow of work.
• Advise customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance.
• Resolve customer complaint problems pertaining to service and repair.
• Maintain in good condition all service tools, equipment and service vehicles.
• Responsible for keeping the shop area clean.
• Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
• Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame.
• Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner.
• Review estimates and actual repair time for quality assurance.
• Complete labor pricing.
• Managing shop staff including administration, foremen, service advisors, service writers and technicians.
• Complete initial and on-going training and support of department personnel.
• Prepare an annual marketing plan and budget for the shop.
• Regularly monitor actual performance to plan and determine reasons for variance.
• Call on fleet accounts as directed by the Service Director.
• Maintain awareness of current and projected market conditions.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Attend training sessions for products serviced by the company at the company’s expense.
• Engage customers and facilitate new and organic growth within defined Areas of Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer’s place of business as directed by the Director prior to the 20th day of each month.
• Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements.
• Attend and or complete all assigned industry product and process training opportunities.
• Maintain a professional appearance and attitude.
• Perform other duties as assigned by the Director.
• Transwest reserves the right to implement a performance pay plan adjustment in the manager’s monthly earned incentives due to any failure in meeting defined duties or responsibilities.

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Occasionally lift/push/pull up to 45 lbs.
• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms.
• Required manual dexterity and eye-hand coordination for data input.
• Climb in and out of vehicles.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Minimum 4 years’ experience as a Service Manager.
• Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience (Diesel Service Departments) is a plus.
• Dealership experience preferred.
• Must know Karmak or CDK Dealer Business Systems and have strong computer skills.
• Must be a leader capable of motivating a staff to succeed.
• Excellent verbal and written communication skills.
• Detail oriented.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Salary
• Compensation Range: $90,000 - $120,000
• Bonus Eligibility: Yes
• Reports To: General Manager
• Closing Date: Open Until Filled