Senior Strategic Customer Success Manager- East
Skills
- Strong written and verbal communication skills with the ability to create compelling presentations.
- Highly organized with the ability to manage complex processes and multiple stakeholders.
- Autonomous and self-sufficient in data analysis, software configuration, and quickly learning new skills.
- Ability to engage in difficult conversations and back recommendations with data.
- Willingness to travel approximately 25% and work flexible hours in EST-PST time zones.
Responsibilities
- Foster strategic relationships with customers as a trusted advisor and develop success plans aligned with customer goals.
- Continuously analyze and enhance the customer journey to improve the experience and product adoption.
- Drive stakeholder mapping and engagement strategies to strengthen customer relationships.
- Lead renewal and expansion efforts to maximize product value and identify upsell opportunities.
- Track key Customer Success metrics and use data insights to guide decisions and improvements.
- Collaborate with sales, marketing, product, and engineering teams to ensure seamless customer experience.
- Manage accounts with regular meetings and quarterly business reviews.
- Advocate customer needs in product roadmap discussions and internal planning.
- Build and configure Cresta products for customers enabling their self-sufficiency.
Benefits
- Medical, dental, and vision plans for employees and their families.
- Paid parental leave to support family needs.
- Monthly health and wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.
- Flexible paid time off (PTO).
- Competitive base salary plus bonus and equity.
Average salary estimate
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