Computer Analyst - Journeyman

Description

Tyto Athene is searching for a Computer Analyst - Journeyman to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

 

The Journeyman Computer Analyst provides white-glove support for VIPs, including generals, Senior Executive Service (SES) members, and other high-ranking officials.  This role assists in gathering requirements, troubleshooting software/hardware issues, and improving system performance, often serving as a key contributor on IT project teams in DoD environments.

 

Responsibilities:

• Analyze, troubleshoot, and resolve software, hardware, and network system issues across various platforms
• Assist with the setup and troubleshooting of mobile devices and video teleconferencing (VTC) systems, making sure they work smoothly for important meetings and communications
• Delivers consistent, efficient service by assigning the same technician for each interaction. Collaborates with senior staff to assess VIP needs and determine the appropriate level of support based on the number of high-priority users
• Support data collection, validation, and reporting across mission systems
• Develop and maintain technical documentation, SOPs, user guides, and system specifications
• Collaborate with stakeholders to evaluate system performance and recommend enhancements
• Work with senior analysts, developers, and engineers to test, validate, and deploy system updates or solutions
• Ensure compliance with cybersecurity policies and data handling requirements

Qualifications

Required:

• Associate’s degree in Computer Science, Information Technology, or related technical field
• 4-9 years of experience in IT systems support, analysis, or operations
• Knowledge of operating systems (Windows/Linux), database fundamentals, and system tools
• Experience with troubleshooting software/hardware/network issues in a DoD or enterprise environment
• Strong verbal and written communication skills for interfacing with end users and technical teams

Desired:

• Bachelor’s degree in related field
• Experience supporting DoD systems and knowledge of DISA standards
• Exposure to scripting or data query languages
• Familiarity with ITIL processes and enterprise ticketing systems (e.g., ServiceNow)
• ITIL v4 Foundations or higher

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE
• CompTIA Network+ CE
• Microsoft Certified: Azure Administrator AZ-104

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

 

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.