End User Services Technician

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

Work Type: Full-Time

Location: Onsite 4 days per week Farmers Branch, TX

HOW YOU WILL MAKE AN IMPACT

In this role you will provide technical assistance and support related to the IT lab, which is responsible for deploying technology equipment to the business. As an End User Services Technician, you will be responsible for provisioning/imaging desktops, laptops, and iPads, tracking inventory, and deploying equipment to end users.

WHAT YOU WILL DO

• Apply the company image on equipment as needed

• Track and maintain IT inventory daily

• Work with Purchasing Administrator to keep IT inventory stocked

• Maintain IT lab ticket queue and spreadsheets for tracking company equipment needs

• Receive and sort equipment deliveries as needed

• Maintain the cleanliness and function of the IT lab

• Provide technical assistance, as needed, to users as they receive computers from the lab

• Assist in the recovery and inventory of equipment during the offboarding of employees

QUALIFICATIONS

Knowledge, Skills, & Abilities

• Excellent communication and interpersonal skills

• Familiarity with Intune/Endpoint manager or other MDM solution

• Basic understanding of how to write and run batch files and PowerShell scripts

• Enjoy being in an open collaborative team environment

• Well organized and takes pride in work done well

• Technical understanding of hardware configurations and connectivity

Education/Experiences/Certifications

• Highschool diploma

• IT related training/certification encouraged

• Familiar with operating systems (Windows/MacOS/Ios)

PHYSICAL REQUIREMENTS

• Role is primarily in-office and requires ‘core’ availability (8:00 am – 5:00 pm)

• Role may require ability to lift 35-50 pounds, climbing under desks, standing for extended periods, bending over, and other physical activities related to equipment deployment and recovery

#LI-BD1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.