Lifecycle Marketing Manager

What We Do

Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve.

What’s Important To Us

We solve hard problems all day long but hang out with dogs while we do it. We value authenticity and efficiency and have no time for egos. We prioritize performance over pedigree, compensate fairly, and never take ourselves too seriously.

Our values are core to who we are and how we operate. We talk about them all the time. These are not just things posted on a wall. We will interview for them, hold each other accountable to them, and make sure we work with every single person we interact with in a way that's consistent with these values.

About the Role

As Lifecycle Marketing Manager, you’ll own and execute consumer marketing programs that drive customer adoption, engagement, and growth through lifecycle marketing.

Reporting to the Director of Marketing, you’ll be responsible for optimizing Wagmo’s pet parent customer journey from first touch through retention. You will play a strategic role by owning the development of the customer journey, and executing programs to drive deeper engagement with the customer to increase retention and revenue growth.

This high-impact, hands-on role requires a marketer who thrives in both strategy and execution, with a strong analytical mindset to test, optimize, and improve performance. If you love refining marketing programs, leveraging data for growth, and working cross-functionally in a fast-moving environment, this is the role for you.

This position is hybrid, requiring at least three days a week in our NYC office.

Key Responsibilities

• Develop and execute Wagmo’s lifecycle marketing strategy to onboard and educate new users, drive product usage and adoption, and convert leads into active customers.

• Manage end-to-end lifecycle marketing programs across email, SMS, direct mail, and other channels to nurture pet parents throughout their journey with Wagmo.

• Partner with the design team to develop compelling creative assets, ensuring messaging and visuals align with campaign objectives and brand guidelines.

• Use data-driven insights to segment audiences and tailor messaging based on user behavior, lifecycle stage, and partner source.

• Design and execute A/B tests to continuously optimize for engagement, usage, and conversion.

• Measure and analyze campaign performance using Tableau, GA4, and other tools, providing actionable insights and recommendations for improvement.

• Ensure data integrity and completeness in lifecycle campaigns by collaborating closely with Product, Data, and Engineering teams to troubleshoot discrepancies and align tracking.

Who You Are

You are a strategic yet hands-on lifecycle marketer who thrives in fast-growing environments. You excel at building programs from the ground up, enhancing existing initiatives, and creating scalable systems that drive engagement. You have a passion for using data to craft meaningful customer experiences and deliver measurable business impact.

What You Bring

• 6+ years in B2C lifecycle marketing, including ownership of email, push, in-app messaging, SMS, and direct mail campaigns. B2B2C experience a plus.

• Extensive experience with CRM and email marketing platforms required, with a strong preference for candidates who have worked with Klaviyo. Experience with additional platforms such as Iterable, Braze, or similar is a plus. A strong focus on audience segmentation and testing is essential.

• Fluent in setting up test/control groups, analyzing cohort behavior, and interpreting campaign performance beyond top-line metrics using tools like GA4, tableau, or Looker to make strategic recommendations.

• Experience executing co-branded or partner activation campaigns.

• Creative mindset and ability to develop high-performing creative in partnership with design teams, balancing brand voice with conversion goals.

• Highly collaborative and adaptable, able to thrive in a fast-moving startup environment.

• Technical Proficiency:

  • Proven ability to partner with data and engineering teams to implement data-informed lifecycle programs.

  • Proficiency in creating queries (e.g., basic SQL or Looker/Tableau report building), using data layers for campaign logic, and troubleshooting data issues.

  • Experience setting up complex logic-based automations, integrating CRM tools with CDPs or internal data sources via API, and ensuring end-to-end QA

Why Join Wagmo?

• Revolutionize the pet health industry by shaping solutions that improve the lives of pets and their families.

• Join a rapidly growing, VC-backed startup where ownership, impact, and collaboration drive success.

• Work in a fast-paced, high-performance environment—this is not a traditional 9-to-5 job, but one that offers flexibility and autonomy in exchange for dedication and impact.

Key Benefits

• Company paid medical premiums

• Dental, vision, voluntary life, short-term disability and long-term disability

• Unlimited paid time off & extended holiday break

• 12 weeks parental time off

• 401k

• Company paid Wagmo pet wellness and insurance plans

• Pet-friendly office

• Regular company-wide events

We here at Wagmo strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Wagmo is an Equal Opportunity Employer.