Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Director of Employee Relations and Compliance Director image - Rise Careers
Job details

Director of Employee Relations and Compliance Director

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

The Director of Employee Relations and Compliance oversees and manages the successful resolution of employee relations cases and serves as a trusted advisor and subject matter expert to the Human Resource Teams, management, and leadership across the organization.  This role provides direct supervision and direction for the Leave of Absence Team.  The role collaborates cross-functionally during the investigation process and ensures cases are resolved in accordance with Company policy, and state, federal, and local labor laws.  This role also provides strategic oversight on Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA) processes.

  • Develop and implement employee relations strategies to foster a positive and productive work   environment.
  • Provide guidance and support to leaders and Team Members on employee relations issues, including conflict resolution, disciplinary actions, and performance management.
  • Conduct full-cycle employee relations investigation from intake to resolution/closure, including but not limited to investigations related to team member conduct, agency complaints, discovery requests and policy violations.
  • Write and summarize employee relations investigations, including compiling and maintaining investigation files. 
  • Provide guidance on the interpretation and administration of company policies and procedures. If the outcome of an investigation results in a finding, provide guidance and recommendations on corrective actions up to and including termination where appropriate, in line with company policies and values.
  • Implement standardized operating procedures for handling and documenting employee relations issues, ensuring consistency and fairness.
  • Demonstrate a proactive, strategic approach to employee relations by identifying and analyzing, and sharing ER data/metrics for themes, trends, and root cause identification.
  • Facilitate effective partnerships with HR Business Partners, leadership, Legal, and Security to address issues holistically and proactively. 
  • Recommend solutions to issues, counsels team members, advises managers on discipline process and facilitates dispute resolution.
  • Assist in the development, implementation, and review of policies and procedures to ensure organizational effectiveness and compliance.
  • Stay abreast of employment trends and changing regulations that may impact Company policy.
  • Conduct audits and develop risk mitigation strategies for appropriate stakeholders.
  • Oversee the Company’s leave of absence processes, including supervision of the Leave of Absence Team.
  • Evaluate requests for workplace accommodations, including religious and ADA accommodations. 
  • Collaborate with legal counsel in the preparation of responsive documentation for litigation as needed.
  • Other duties as assigned. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

  • 10+ years employee relations experience with relevant experience as a human resources business partner /leader.
  • 7+ years of demonstrated experience conducting investigations and managing complex employee relations situations including investigations, conflict resolution, and policy interpretation.
  • Experience in the hospitality industry or other highly customer-centric sectors (e.g., retail, travel, or healthcare) is strongly preferred
  • Experience writing policies and standard operating procedures. 


Education & Certifications

  • Bachelor’s degree in Human Resources, or a  related field.  highly preferred; equivalent combination of education and relevant work experience will be considered.
  • HRCI or SHRM certifications strongly preferred.


Skills/Knowledge

  • Excellent verbal and written communication skills in English.
  • Bi-lingual (English/Spanish) is strongly preferred. 
  • Professional demeanor and presence required.
  • In depth knowledge of HR best practices employment laws and regulations
  • Strong analytical skills with the ability to interpret and make data-driven decisions.
  • Excellent professional judgment and critical thinking skills
  • Proven ability to think strategically
  • Solid collaboration and influencing skills
  • Conflict resolution skills to address and resolve workplace issues effectively
  • Strong organizational and time management skills
  • Ability to manage and prioritize work in a fast-paced environment
  • Excellent attention to detail skills
  • In-depth knowledge of HR best practices, employment laws, and regulations


Travel Requirements

  • Travel may be required as needed to conduct onsite investigations. 

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$115000 / YEARLY (est.)
min
max
$90000K
$140000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Westgate Resorts Hybrid 5601 Windhover Dr, Orlando, FL 32819, USA
Posted 10 days ago

Lead Westgate Resorts' accounting team as Corporate Accounting Manager, driving accurate financial reporting and compliance in a dynamic hospitality environment.

Photo of the Rise User
Westgate Resorts Hybrid 2801 Old Winter Garden Rd, Ocoee, FL
Posted 8 days ago

Manage and process collateral and trade document flow at Westgate Resorts, ensuring accurate funding and release of assets in a detailed, collaborative role.

GFO Home LLC Hybrid Dallas, Texas, United States
Posted 13 days ago

A detail-oriented Executive Assistant is needed to expertly manage the CEO’s professional and personal administrative needs at GFO Home.

Support an active child and coordinate household and business tasks as a Live-In Educator & Family Assistant for a caring family transitioning between California and Texas.

Moneta Hybrid Clayton, Missouri, United States
Posted 11 days ago

Moneta is looking for an experienced Executive Assistant to provide comprehensive support to senior leadership within a well-established financial advisory firm.

Photo of the Rise User
Walmart Hybrid (USA) Global People Center (GPC) AR Bentonville Home Office
Posted 2 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Casual Dress Code
Startup Mindset
Emails over Meetings
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Customer-Centric
Social Impact Driven
Passion for Exploration
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Education Stipend
Learning & Development
Bias Training
Paid Time-Off
Maternity Leave
Equity
Work Visa Sponsorship

Serve as a strategic People Partner at Walmart US Marketing, shaping talent and culture to propel business success.

Dynamic family-owned automotive repair company looking for a detail-oriented Executive Assistant to support the owner and manage critical administrative and project coordination tasks.

Posted 9 days ago

A remote volunteer Recruiter is needed to lead and streamline recruitment efforts for JerseySTEM’s mission to empower girls in STEM education.

Photo of the Rise User
Posted 4 days ago

Experienced HR Generalist needed to drive employee relations and performance management within a dynamic nonprofit organization.

Resource Label Group is seeking an experienced Human Resources Generalist to provide comprehensive HR support at our Peabody manufacturing facility.

Posted 12 days ago

The University of Miami seeks a Human Resources Representative 1 to ensure accurate HR data processing and support for its leading health system.

Photo of the Rise User
Hydrite Hybrid Brookfield, Wisconsin, United States
Posted 7 days ago

Hydrite Chemical Co. seeks a Talent Development Specialist/Manager to lead training programs and talent management initiatives that support business and employee growth.

Photo of the Rise User
Posted 11 days ago

Seeking a skilled HR Employee Relations Specialist to foster a respectful and compliant workplace environment through expert conflict resolution and employee support.

Posted 14 days ago

Deliver vital social work services at Children's Mercy supporting pediatric patients and families with psychosocial assessments, interventions, and care coordination.

Photo of the Rise User
Posted 12 days ago

Claroty seeks a seasoned Talent Acquisition Partner to lead recruitment efforts focusing on GTM and executive roles within a dynamic, growth-driven cybersecurity company.

As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...

34 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
July 20, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!