Client Relations Complaint Manager

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Client Relations Complaint Manager to join our ever-evolving Risk and Shared Service team with SMB Operations and help us unleash the potential of every business.

What you'll own as the Client Relations Complaint Manager

• As the leader of the US Complaints team, we will look to you to lead and motivate people, demonstrating the Worldpay values and recognizing those who do the same
• Using your understanding of operations process to identify improvement opportunities within the business to improve customer experience
• Accountability for objectives and leading the team to deliver against their individual targets and Service Levels
• Executive Escalations with responsibility to ensure that robust investigations are carried out timely and accurately.
• Responsibility for complaints through to resolution with a written outcome
• Managing expectations of all internal and external customers.

What you'll bring

• Experience in Operations 
• Good investigation skills and problem-solving ability
• Excellent communications skills in both in writing and verbal
• Confidence to make decisions and identify solutions
• Team player with positive attitude able to build and maintain effective working relationships with a range of people, including Senior Leadership Team
• Handline Executive Escalations in a clam and professional manor.

It's a bonus if you have

• Enthusiasm, resilience and drive with the ability to work effectively in a constantly changing and pressured environment.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.