Senior Manager, GSC Business System Owner

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

This role will provide support to key Global Site Contracting (GSC) Systems and technological solutions to manage the execution of clinical trials. The role successfully integrates GSC system capabilities, leading cross-functional alignment with R&D functions to support effective system solutions. Requires frequent interaction with Sr. Leadership and cross-functional management to provide system health summaries, including defect management, user adoption, enhancement/release planning, and related compliance activities, driving cross-functional alignment with R&D business functions and with Business Technology Solutions (BTS).

This position will be based in North Chicago, IL.

Responsibilities:

• Business Subject Matter Expert of GSC systems (e.g., Conga), involved in the creation of system status reports and tracking of items (enhancements, change requests, dashboards, and integrations) in partnership with Business Technology Solutions (BTS).
• Maintain knowledge of current systems (i.e. Tesla, Veeva Vault, etc.) and alignment to existing business processes
• Support the business in identifying innovative solutions (e.g., AI use-cases, RPA solutioning), ensuring proper ongoing use of the system, leveraging metrics and IR/BSOS information to system use behavior is as intended
• Provide input into all business project deliverables, including strategic decision-making, stakeholder management, schedule development, budget preparation, and communication. 
• Identify opportunities for process improvement , anticipating emerging technology needs; adjust and revise strategy and action plans accordingly
• Review system change requests to evaluate if a change is needed or re-education of the business process
• Support the business in developing user requirements and testing for any new system enhancements
• Assume primary business owner responsibility for the GSC systems, including review and approval of SLC deliverables, business risk assessment for the system and its data, records retention and disposition of data, application of legal hold orders, resolution of compliance or system data integrity issues, and management of change requests.
• Represent GSC in regional forums and on cross-functional teams related to shared technologies across R&D

• Bachelors Degree in a scientific or business field preferred
• 4+ years of clinical research, analytics-related experience, or computer software experience in database development and reporting
• Excellent interpersonal, problem-solving and analytical skills
• Demonstrated history of successful execution in a fast-paced environment and in managing multiple priorities effectively
• Effective communication skills with demonstrated ability to communicate analytical and technical concepts in layman’s terms
• Demonstrated problem-solving and analytical skills
• Demonstrated history of successful execution in a fast-paced environment and in managing multiple priorities

Key Stakeholders 

CDO, DSA, BTS/IR

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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