Banking Program Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Square Financial Services, Inc ("SFS") is Block's bank. We opened in March 2021 and provide lending and FDIC insured deposits services to small businesses on a nationwide basis. The SFS Strategy and Product team enables the bank with modern infrastructure and high-quality services, and is responsible for developing and executing on the Bank’s strategic roadmap. We aim to become Block's bank in both name and practice, and focus on empowering the small businesses and consumers served by the Block ecosystem. 

SFS is looking for a Banking Program Manager to join our Product and Strategy team and help build SFS to be Block’s Bank of Choice. As the Program Manager you own the relationship with product teams across Block. You will demonstrate a high degree of empathy for these product teams and the customers we jointly serve. You will bring creativity to capitalize on our shared opportunities. In this role you will report to the Strategy and Business Development Lead and work closely with other SFS teams to efficiently run our programs and Bank products. 

As a Program Manager on the SFS team,

You Will

• Own the SFS relationship with other Block product teams for the programs you’ll oversee.
•  Onboard new products into the SFS ecosystem. 
• Understand the products, business strategy and roadmap for the Block Business Units you support. Ensure the Bank’s strategy and business development team is apprised of developments in these areas. Work with cross-functional teams to implement & deliver on the product roadmap.
• Oversee change management for your assigned products across such areas as marketing, operational customer communications, credit, and user experience. Working alongside other stakeholders, you will review and approve changes in these areas. 
• Coordinate with relevant stakeholders to identify risks and recommend solutions that meet cross functional goals.
• Collaborate with all stakeholders to ensure product development aligns with SFS policy as well as meeting all regulatory, legal, and operational standards. 
• Lead remediation of issues including self identified issues, audit and compliance findings, etc. 
• Support Bank Management through Safety and Soundness examinations.
• Identify, create and present business generation metrics for management and board reporting for the programs you support. 

You Have

• Minimum of 8+ years of operations / business development / program management / relationship management or equivalent experience related to financing solutions / banking as a service.
• Experience with consumer or commercial lending products. 
• Experience resolving complex and multi party negotiations. 
• Growth mindset and works well with limited supervision across a wide range of key stakeholders.
• You lead by influence -- not authority -- to foster trust across the organization.
• Strong project management,relationship management and organizational skills, working collaboratively with cross functional teams to ensure the smooth implementation and launch of new products and services
• Ability to proactively identify and mitigate risk across a variety of disciplines including regulatory compliance, legal, credit and operations. 
• Ability to manage multiple work streams that have ambiguous requirements.
• Great interpersonal and communication skills.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

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