Director of People Operations

City Wide seeks a visionary Director of People Operations to support our OneHR strategy across a distributed, growing organization. This is an executive role responsible for aligning people initiatives with business growth, culture, and operational excellence.

Your Mission:
Oversee the full employee lifecycle, from recruitment and onboarding to engagement, performance, development, and retention—ensuring our people practices are scalable, compliant, and consistently delivered. Lead the optimization of HRIS (ADP highly desirable), analytics, and reporting to drive evidence-based decision-making. Develop data-driven recruitment and employer branding strategies, including use of AI and other innovative approaches. Assess and refine HR, talent, and compliance processes to support our expanding footprint. Partner with franchise owners and senior leaders to address HR challenges and build high-performing teams.

Be the champion of City Wide’s “First Choice” vision—fostering a culture of accountability, positivity, and professional growth— while directing OneHR benefits, payroll, and compliance across family-owned companies. Drive leadership development programs, succession planning, and robust performance management.

Who You Are:

As seasoned HR professional with a minimum 8+ years of progressive HR experience, at least 5 years in a senior or director-level HR/People Operations leadership role in an enterprise organization, ideally across multiple business units or distributed organizations; franchise experience desired. Expertise in HRIS (ADP Workforce Now), workforce analytics, and compliance. Exceptional communication, emotional intelligence, and project management skills. MBA or HR certifications (SHRM-CP, SPHR) preferred.

What we Offer:

City Wide provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work.

As the largest management company in the building maintenance industry, City Wide has a rich history since 1961, with over 100 franchise locations across the US and Canada, and maintains a strong focus on growth, profitability, and making a positive impact in the communities it serves. Our culture is based on spreading a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

Shape the future of culture, talent, and engagement at City Wide—apply today!