Customer Success Advisor, Territory
Job Requisition ID #
Position Overview
In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers.
As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their business objectives by using their Autodesk solutions to the fullest potential.
Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty.
Responsibilities
Proactively engage with customers through outbound calling to ensure client satisfaction
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship
Preferred Qualifications:
2-5 years Customer Success/Account Management experience
Customer facing at your core: Customer Empathy & customer mindset
Ability to operate in a dynamic environment, which means multitasking as priorities evolve
Collaboration and coordination across multiple stakeholders
Salesforce proficiency
The Ideal candidate
Curious
Adaptable
Collaborative
If this job sounds exciting to you but you only meet some of these qualifications, please consider applying anyway. There are a lot of opportunities to learn on the job, and we are more focused on finding the right person vs the right resume.
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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