Senior Associate, Account Management - US
Skills
- Strong customer-facing experience in B2B and SaaS environments.
- Proven expertise with the SevenRooms platform and hospitality software.
- Technical aptitude supporting hospitality operations and software integrations.
- Excellent communication and presentation skills across all levels including executive.
- Project management skills with attention to detail.
- Ability to travel up to 25%.
Responsibilities
- Understand customer KPIs to act as a trusted advisor and enable full platform utilization.
- Lead account strategy through implementation and onboarding processes.
- Advocate for customer needs internally and manage high-severity escalation requests.
- Monitor account performance and lead strategic engagements to drive retention.
- Design and improve workflows to increase communication efficiency with partners.
- Collaborate cross-functionally to prioritize deliverables based on partner needs.
Education
- Bachelor’s degree or equivalent experience preferred.
Benefits
- Premium healthcare coverage.
- Wellness expense reimbursement.
- Paid parental leave.
- Supportive and inclusive work culture.
- Opportunities for continuous growth and career ownership.
Average salary estimate
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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