Inside Mortgage Sales Consultant

Description

Do you enjoy talking with people over the phone? Do you have a background in sales or customer service? Are you looking to contribute to the overall success of a great organization? Have you been searching for a great company that's family owned, that recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

Why you’ll love working here

• Enjoy a consistent hybrid schedule following the completion of training, at our Corporate Office in Newark’s historic downtown square.
• Choose from flexible hours: Generally, Monday through Friday 9:00 a.m. to 6:00 p.m. to begin. Alternate/flexible schedules may be required (i.e. 10a - 7p, 11a - 8p).
• Hourly base wage plus commission potential!
• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
• Join a stable, employee-focused company that’s been growing since 1993.

Requirements

• Bachelor’s degree in Business, Finance, Administration, or related field (or equivalent experience).
• Possession of appropriate state-specific mortgage banking license(s) or ability to pass National Mortgage Licensing Exam and obtain appropriate state-specific mortgage banking licenses within 90 days while under a Temporary Authority.
• 2+ years in customer service or sales, preferably with call center experience.
• Ability to learn, retain, and apply knowledge of mortgage lending guidelines, including conventional, government, and federal regulations, as well as residential processing, underwriting, and closing procedures.
• Proficient in Microsoft Word, Excel, Outlook and Encompass experience is preferred.
• Strong verbal and interpersonal skills with a pleasant, professional and energetic phone presence.
• Must be comfortable with and enjoy talking all day.
• Effective communicator with internal teams, vendors, and lenders.
• Team-oriented with strong customer service and organizational skills.
• Experienced in working with staff at all levels.
• Strong reading comprehension and written communication skills.
• Independent problem-solver with sound judgment.
• Able to follow detailed written and verbal instructions.
• Self-motivated and driven to succeed in a competitive environment.

**Position requires approved Mortgage Loan Originator License in multiple states. Assistance with obtaining license for those who hold a Federal Banking License will be provided.

What your day will look like

The primary objective of the Inside Sales Specialist is to contact previous customers and prequalified borrowers via outreach sales calls, emails, text messages, etc. to keep in touch, solicit referrals, solicit new applications, and ask how servicing is being handled, as well as solicit business by contacting prequalified applicants to keep in touch, take applications, price the loan, set up a borrower call with the Mortgage Specialist to review options, and keep the borrower up to date throughout the loan process when appropriate.

The following duties would be applicable:

• Follow-up and maintain contact with all borrowers who have applied for a prequalification until they find their home and apply for the mortgage financing.
• Contact previous customers to solicit future refinance or purchase business via purposeful contact attempts that provide value to the customer.
• Ask for introductions at every available opportunity and expect one.
• Take applications as needed or direct the borrower to apply on our website.
• Answer borrower questions about the application process through closing.
• Follow-up with borrowers who have not completed the application process to answer their questions and encourage them to apply by providing information that implies necessary action such as rates are down, home prices have settled, special offer, etc.
• Utilize the computer through Encompass for communication and access of daily rates, credit reports, automated underwriting responses, and transmitting the loan to processing in addition, utilize ERMA (CRM system), Microsoft Co-Pilot, and other technology as appropriate to further position and company goals.
• Analyze borrower’s financial status, credit, and property evaluations to determine feasibility of granting the mortgage loan.
• Communicate to all borrowers in the application to closing phase of their loan to keep them informed on the progress, if determined.
• Schedule meetings between the borrower and Mortgage Specialist to review options.
• Continuously track results from all contact and contact attempts with previous customers via identified systems and update management as requested regarding progress.
• Handle customer complaints and take appropriate action to resolve them.
• Achieve results based on set goals for daily contact with previous customers or prequal customers.
• Maintain high levels of customer service while managing each applicant's and support staff's expectations.
• Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
• Complete annual state-specific Continuing Education requirements to maintain licensure in each applicable state.
• Support the company’s strong relationship of “raving fan service” culture through on-going customer contact, quality customer service, and superior product knowledge.
• Attend and participate in all company meetings as required.
• Adhere to all Federal and State regulations and follow the code of ethics as outlined by Equity Resources, Inc.
• Any other duties as assigned.

About Us

Equity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 21 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 32nd year in business and are continuing to grow! Come join our team!

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.