Fast Facts

Join First Student as a Candidate Experience Specialist, where you will play a crucial role in facilitating the onboarding journey for new hires while enjoying remote work flexibility and opportunities for professional growth.

Responsibilities: Key responsibilities include guiding candidates through onboarding, coordinating training schedules, managing documentation, and ensuring compliance while providing exceptional support to new hires.

Skills: Required skills include strong customer service, proficiency in Workday and Microsoft Office, and excellent communication; experience with metrics-driven environments is also valued.

Qualifications: Preferred qualifications include a high school diploma with an Associate's or Bachelor's degree, and 1+ years of relevant experience in customer service or HR.

Location: This is a remote position primarily supporting operations in Yonkers and Mount Vernon, New York, with minimal travel for team meetings or training.

Compensation: $30 - $36 / Hourly

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Join Our Team as a Candidate Experience Specialist!

Why join us as a Candidate Experience Specialist?

• $30–$36 per hour (based on experience)

• Remote work flexibility with primary support for our Yonkers and Mount Vernon, NY operations

• Company perks & discounts! Enjoy savings on cell phone plans, new vehicles, and more through our Perk Spot program

• Opportunities for career growth and development

• A collaborative and supportive work environment

About the Candidate Experience Specialist Position

The Candidate Experience Specialist (CX Specialist) plays a vital role in guiding new hires—drivers, attendants, and location staff—through their onboarding journey, from offer acceptance to the start of in-person training. As the primary point of contact, the CX Specialist ensures a seamless and positive experience by coordinating training schedules, managing documentation, and overseeing compliance checks.

This position is remote, but will primarily support our operations inYonkers and Mount Vernon, NY.

Key Responsibilities

• Guide candidates through the full onboarding process, including offers, documentation, and compliance

• Schedule and coordinate remote, onsite, or hybrid training sessions

• Serve as the main point of contact for new hires, providing timely support and communication

• Ensure accurate completion of hiring documentation and background checks

• Maintain candidate records inWorkday

• Collaborate with Talent Acquisition, HR, Training, Safety, and Operations teams

• Use Workday and other tools to track candidate progress and onboarding status

• Monitor KPIs such as time-to-hire and training readiness

• Ensure compliance with EEO, ADA, Affirmative Action, and company policies

• Deliver exceptional customer service to candidates and internal stakeholders

• Recommend and implement process improvements to enhance onboarding

Candidate Experience Specialist Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• 1+ years of experience in customer service, onboarding, recruiting, or HR

• Experience in a metrics-driven environment

• Proficiency withWorkday, Microsoft Office Suite, and comfort usingAI tools such as ChatGPT and Microsoft Copilot

• Strong attention to detail and organizational skills

• Excellent verbal and written communication

• High sense of urgency and effective time management

Working Conditions

• Remote work environment with standard office equipment

• Minimal travel may be required for team meetings or training

Apply today and help shape an exceptional onboarding experience for our new team members in Yonkers and Mount Vernon!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.