IT Support Analyst (Contract)

About GameChanger:

We believe in the life changing impact youth sports have on and off the field. Sports encourage leadership, teamwork, responsibility, and confidence – important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.

So if you love sports and their community building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.

The Position:

We are looking for a IT Support Analyst (Contractor) to join our lean, IT team. In this role, you will serve as a primary point of contact for IT-related requests and incidents, providing both in-person and virtual support to employees across the organization. This position requires a strong technical foundation, and the ability to operate independently in a fast-paced hybrid environment.

The ideal candidate will have deep familiarity with our core technologies — including Okta, Google Workspace, Slack, Zoom, and Notion — and be comfortable managing device fleets, troubleshooting AV setups, and ensuring seamless onboarding and offboarding experiences. You will report directly to the IT Manager and collaborate regularly with People Operations and Information Security stakeholders. This position is based in New York City and requires working onsite at our Manhattan office 3–4 days per week.

What You'll Do:

• Serve as the first line of support for incoming IT requests through Jira Service Management, resolving 25–50 tickets weekly across systems, access, hardware, and user support

• Manage the employee lifecycle by provisioning/deprovisioning user accounts and equipment using Okta, Google Workspace, and Jamf MDM

• Prepare new hire equipment and lead Day 1 onboarding sessions in collaboration with PeopleOps and WorkPlace

• Support hybrid workplace infrastructure, including Zoom Workspace, Google Meets, AV Poly & Crestron equipment, and shared office hardware

• Contribute to improvements in automation, provisioning, and operational workflows using tools such as Okta Workflows, BetterCloud, Slack Workflows, or Zapier

• Improve internal documentation and IT process to enhance the teammate experience.

• Collaborate with stakeholders to deliver strategic IT solutions and uphold best practices.

• Adhere to ITIL-based support practices and assist with compliance, audit, or SLA tracking initiatives as needed

Who You Are:

• 4+ years of direct experience in IT support, with a focus on hybrid or high-growth environments

• Demonstrated expertise with Google Workspace, Slack, Zoom, Notion, and Okta administration

• Advanced knowledge of Okta, including integrating and managing services within the Okta Integration Network.

• Strong familiarity with productivity and communication tools like Zoom and Slack.

• Proven ability to support executive-level and VIP users

• Strong troubleshooting and support experience for Mac OS, Google Workspace, including familiarity with JAMF, or similar MDM solutions

Nice to Have:

• Familiar with automation tools such as Okta Workflows, BetterCloud, Slack Workflow Builder or Zapier.

• Apple Certified Support Professional (ACSP) certification.

• Experience with JAMF or similar MDM platforms.

• Previous experience supporting hybrid environments with both remote and in-office teams.

The target hourly rate for this contract position is between $35 and $55 an hour.

* DICK'S Sporting Goods has company-wide practices to monitor and protect the company from significant compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

IMPORTANT NOTICE: All official recruitment communications from GameChanger will come from an email address ending in @gc.com or no-reply@ashby.hq.com. If you receive communication from any other domain, please be cautious, as it is likely fraudulent.