Senior Application Analyst
Skills
- Strong technical troubleshooting and issue resolution skills.
- Experience with loyalty, customer insights, CRM, or CDP platforms.
- Project management and organizational skills.
- Ability to document and test complex systems functionalities.
- Knowledge of Salesforce platforms and cloud integrations.
- Comfort working in regulated industries.
Responsibilities
- Define and refine requirements for platform enhancements with business partners.
- Manage secure and compliant document management processes.
- Collaborate with ecommerce, digital, and retail teams on data digitization.
- Lead technical initiatives related to loyalty and customer insights.
- Coordinate project schedules and track progress with IT and business stakeholders.
- Provide level 3 application support and documentation for primary business systems.
- Support Salesforce and other integrated platforms with configuration and user assistance.
- Drive system enhancements through issue analysis and resolution.
- Facilitate cross-functional initiatives to ensure accurate customer data capture and flow.
Education
- Relevant professional certifications or equivalent experience (Salesforce Administrator and Marketing Cloud Administrator certifications preferred).
Benefits
- Competitive salary range based on experience and qualifications.
- Eligibility for discretionary annual incentive program based on performance.
Average salary estimate
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