Staff Product Designer, HR Experiences
Skills
- Expertise in conversational UI and messaging platform design.
- Experience in AI-driven customer support product design.
- Strong capability in creating user flows and workflows for internal tools.
- Proficient in scaling early-stage B2B or B2C products in growth-stage companies.
- Customer empathy and research skills focused on connecting people in digital tools.
- Familiarity with service design methods such as journey mapping and blueprinting.
- Excellent collaboration and communication skills for cross-functional teamwork.
Responsibilities
- Design and refine conversational UI and messaging experiences across web and mobile.
- Use data-driven insights to improve engagement and product experiences.
- Conduct research and interact with customers, especially in gig economy segments.
- Collaborate with engineering, product, and design teams to iterate AI-powered support tools.
- Align user experience with Gusto’s vision considering scalability and market expansion.
- Balance long-term strategic vision with near-term product execution and delivery.
Education
- Relevant degree or equivalent experience in product design or related field.
Benefits
- Collaborative and inclusive workplace culture both physically and virtually.
- Hybrid work model with in-office days in Denver, San Francisco, and New York City.
- Competitive salary range adjusted by location and candidate expertise.
- Commitment to diversity, equity, and inclusion.
- Reasonable accommodations for disabilities and religious practices during hiring.
- Employee support through Gusto’s Total Rewards philosophy.
Average salary estimate
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Gusto was founded in 2011. This company provides payroll processing and employee benefits services. Their headquarters are located in San Francisco, California.
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