Employment Case Aide

Hello Neighbor is seeking an Employment Case Aide who will support participants in the Matching Grant (MG) Program & RSS Program plus other programming with the Employment Department. The Employment Department assists qualifying refugee and immigrant individuals and families to achieve early economic self-sufficiency through employment. 

The Employment Case Aide will assist the Employment Coordinators & Case Managers in providing employment counseling and other supportive services to a caseload of ORR (Office of Refugee Resettlement)-eligible individuals and families, including refugees, asylees, and other qualifying populations. They will also work directly with the Employment Supervisor to ensure Quality Assurance is met. This role reports to the Employment Supervisor and will collaborate with/be supported by other Employment Department staff.

Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments—Education & Community Empowerment, Health & Stabilization, and Employment—each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.

This is an in-house regular, full-time non-exempt position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays. The successful candidate must be currently authorized to work in the United States.

Reports To: Employment Supervisor 

• Supports employable adults enrolled in the Matching Program & RSS Program to obtain and maintain gainful employment and achieve economic self-sufficiency within the 180 to 240 day Matching Grant (MG) period;and/or the 5 year RSS program. Emp Case Aide assists with resume development, job applications, job readiness, interview preparation, onboarding support, employer and client follow up, household budgeting support, and more
• Assists the Employment Case Managers with providing case management services to all household members of families enrolled in the Matching Grant program, with emphasis on overcoming barriers to employment and assisting families to develop self sufficiency
• Completes administrative tasks accurately and efficiently, such as preparing intake paperwork, entering data in the employment database, entering case notes, and maintaining physical and digital client files. 
• Provides ongoing coaching to clients to ensure ownership of employment goals.
• Assists clients to schedule and navigate a variety of appointments in the community, including but not limited to, job interviews, applications for documents or public assistance, medical appointments, school enrollments, and immigration appointments
• Assists clients with transportation needs, including driving clients to/from appointments, arranging volunteer transportation, coordinating rideshares, and supporting public transit orientation and usage
• Provides timely, detailed case notes for all employment and case management services provided
• Arranges for and uses interpretation and translation services to ensure effective communication with clients
• Rotating participation at Office Hours (evening drop-in hours)
• Participates in regular supervision meetings and relevant staff meetings
• Adheres to Hello Neighbor’s confidentiality guidelines and ensures the appropriate handling of sensitive information
• Other duties as assigned within the scope of position expectations
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• Bachelor's degree in Social Work or a related field preferred
• Previous relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities
• Language ability is a plus, especially in common client languages including: Dari, Arabic, French, Swahili, Spanish, Haitian Kreyol and others
• Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, program members, and the community
• Possesses cultural competencies, encompassing knowledge, attitudes, and behaviors relevant to the communities served
• Thorough understanding of issues pertinent to refugees and immigrants
• Able to cultivate excellent relationships with clients, staff, and partners
• Exhibits adept task management, including priority setting, meeting deadlines, and efficient time scheduling for multiple responsibilities
• Digital literacy and the ability to learn new software
• Flexibility and ability to work nights and weekends as necessary
• Effective collaboration with others through cooperative efforts
• Willingness to work in a fast-paced, multicultural environment
• Alignment with and support of Hello Neighbor’s core values

• A team player
• Caring and patient
• Energetic, motivated, and hardworking
• Ability to take direction and work independently, as well as collaboratively
• Ability to take initiative and manage multiple tasks and projects at one time
• Passion for community building, refugee and immigrant rights
• Cultural sensitivity and the ability to work effectively and communicate with people from diverse backgrounds
• Excellent writing, communication, and organizational skills
• Lived migration experience and fluency in other languages a plus

• This is a regular, full-time non-exempt in-house position at our Pittsburgh office in the Larimer neighborhood
• Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• Required: Personal vehicle, valid driver’s license, and proof of insurance
• Applications are accepted on a rolling basis 
• Selected candidates will be invited to interview on a rolling basis
• The successful candidate must be currently authorized to work in the United States.
• Pay rate: $18.00 - $20.00 per hour, payable bi-weekly
• Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment)

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!