Customer Training Manager

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in Omaha, Chicago, or NYC.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

The Customer Training Manager is responsible for the delivery of Instructor-Led Training for our LinkedIn Talent Solutions customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training to ensure they maximize the value of our solutions. This person will sit on the Global Customer Training Team and report directly to the Manager of Customer Training based in EMEAL. 
 
Responsibilities 

• Deliver live and on-demand instructor-led training via a variety of modalities and technologies.  

• Facilitate instructor led classroom and virtual online training to end-user customers and partners on a regular schedule across regions and globally.  

• Partner with the global Customer Learning Team and fellow trainers to ensure consistent processes, programs and customer experience globally.  

• Partner with internal subject matter experts (CSMs, Customer Learning & Scaled Solutions team members, Product, etc.) to develop a deep understating of LinkedIn products and customers.  

• Update training materials as directed.  

• Review feedback and identify opportunities for improvement on an ongoing basis.  

• Recommend changes to training materials and facilitation design.  

• Manage & moderate the Customer Talent Community. 

• Maintain participant records (e.g., registration, test scores, evaluations, and attendance).  

• Prepare training reports (e.g., weekly progress reports and training summaries).  

Basic Qualifications  

• 1+ year in a Customer Training, (virtual) education or L&D environment.  

• Experience delivering ILT / VILT learning programs.  

Preferred Qualifications 

• Knowledge in adult learning principles, both inside and outside of traditional classroom environments.  

• Passion for training and educating people  

• Strong presentation and communication skills  

• Direct work experience in a training capacity, including external training as well as internal curriculum development and execution.  

• Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings.  

• Experience using virtual platforms such as MS Teams, Zoom, and LMS platforms such as Skilljar  

Suggested Skills: 

• Customer Training 

• Instructor led training 

• Facilitation 

• Presentation 

• Communication 

• Administration

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $74,000 to $119,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.