Inside Sales Representative
Overview
Marine Systemds, Inc. is hiring an Inside Sales Representative for our Paducah, KY location.
Responsibilities
Essential Duties
- Generates and solicits new business for the company through contacts with previous and prospective customers
- Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments
- Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.
- Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required
- Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company
- Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems
- Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
- Follows up on orders to ensure delivery by specified dates
- Resolves customer complaints within limits of authority
- Compiles statistics and prepares various reports when requested by management
- Participates in on-call duty rotation, where applicable
- Assist in writing SDN for obsolete materials, where applicable
- Travels as required to customer site or group meeting, where applicable
- Other duties as assigned
Qualifications
Job Requirements
- PC Knowledge (Windows/Excel/PowerPoint/Oracle)
- Sales knowledge, (Engine Product Knowledge Preferred)
- Excellent interpersonal and communication skills
Average salary estimate
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