AVP, Product Management

Description

The AVP of Product Management is a team building leader responsible for implementing short-term and long-term product strategies and ensuring day-to-day operational excellence and customer success for a suite of existing NAA products. Additionally, in partnership with internal and external stakeholders, this leader will help develop and operate the products and programs that prepare NAA for the future. The person filling this role will coordinate with colleagues across departments on best practices in product and project management and adapt those practices to improve NAA product development, product operations, and ensure customer success. 

Principal Accountabilities

• Develop and lead a high-performing product team focused on business excellence—intentional actions, iterative improvement, and incremental progress toward our goals.
• Be the voice for the users, understand the challenges they are facing and their needs.
• Oversee operations of NAA’s flagship product, Click & Lease, I/E IQ, OASIS, and other offerings.
• Oversee efforts to implement the strategic direction of the NAA Services Board of Directors while also garnering the trust of all stakeholders through transparent and effective communication.
• Partner with SVP of BD&M to develop KPIs, measures of success, and benchmarks to evaluate the effectiveness of NAA’s products 
• Lead the decision-making process on product life cycle to continuously evolve product lines, perform revenue/cost analysis, develop revision plans, analyze sales patterns, and sunset products as appropriate.
• Provide guidance for the NAA Customer Success team and product call center in collaboration with the NAA Client Solutions team.
• Drive product operations while balancing various stakeholder inputs with business strategy and constraints.
• Coordinate with NAA’s technology, legal, finance, research, and business excellence teams to continuously improve our products and services based on each product’s roadmap.
• Understand competitive products and position NAA offerings effectively, articulating strengths and weaknesses relative to those products.
• Partner with NAA Business Development team on product pricing strategies. 
• Use data and user research to suggest product improvements. 
• Create business cases for new products and features that drive growth and revenue-generating opportunities.
• Assist and educate other NAA teams to support products successfully.
• Generate innovative ideas and solutions to meet and exceed customer expectations while driving efficiencies and promoting differentiation in the marketplace.
• Act as a product evangelist to build awareness and understanding and represent the company with users and the builder community as a product expert.

Supervisory Responsibilities

This position supervises a team of up to 10 people.

Travel:

The position requires travel to support core job functions and attend association events.   

Requirements

• College degree in business, computer science, or another related field
• 7+ years of product management or project management experience 
• 7+ years leading a multi-level team in a professional setting
• Demonstrated ability to supervise directly and through team managers, empowering all team members to contribute their best efforts and achieve personal growth.
• Experience working with marketing and engineering teams to oversee the design, development, and implementation of a roadmap for new and existing products.
• Ability to Identify market opportunities and emerging trends to develop competitive products and inform the organization’s current products’ strategies.
• Ability to identify, manage, and track dependencies across teams and initiatives, and implement systems to streamline processes.
• Ability to analyze business requirements, identifying gaps and defining solutions to address complex business challenges.
• Exceptional leadership, time management, facilitation, and organizational skills
• A strong growth mindset and deadline-driven. 
• Ability to work effectively both independently and as part of a team.
• Exceptional communication skills—verbal, written, and presentation.
• Strong business acumen: ability to see the big picture and understand and solve business objectives and think and execute at both strategic and operational levels. 
• Results-oriented with close attention to detail, multi-task, and meet deadlines in a dynamic, fast-paced team environment.
• Strong passion for product innovation and creating excellent user experiences.

Preferred Education and Experience:

• 10+ years of experience in product management, development, or project management, especially in in B2B SaaS products. 
• NPDP, PMP certification or other product or project management specific education.
• Real-estate, multifamily industry, and/or trade association experience is a plus.

Physical Demands and Work Environment

• While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
• Work is regularly performed in a professional office environment and routinely uses standard office equipment.
• The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.