Client Care Coordinator - Steamboat

Description

Client Care Coordinator

Reports to: Clinical Director

Job Category: Hourly | Non-Exempt | Full-Time

Salary Range:  $23.20-$26.68/hour 

Job Site: Foundry - Ranch

Job Summary:

The Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients. 

Education and Experience:

• Bachelor’s degree preferred, high school diploma or equivalent required.
• CAT required.
• DORA-registered required.
• Two or more years proven experience with people and program management in clinical settings.
• Two years experience in substance abuse or mental health field preferred.
• Experience with EMR system preferred.

Required Skills/Abilities: 

• Current CPR certification or ability to obtain within 30 days of employment.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to work as part of a multidisciplinary treatment team.
• Organized with strong time-management skills.
• Excellent written and verbal communication skills.
• Experience leading group activities and facilitating group sessions.
• Familiar with the 12-Step Program and the 12 Steps/12 Traditions. 
• Knowledge of industry and trauma-integrated care are a plus.
• Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to make decisions using sound judgment, data, and advice.
• Exhibit care and compassion with discretion to staff and participants.
• Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA). 
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s CRM system.
• Valid, non-restricted Colorado driver's license.

Duties/Responsibilities:

• Facilitate groups.
• Complete assessments (biopsychosocial) and suicide assessments.
• Provide support services and meet regularly with clients to assess needs and identify barriers to care.
• Manage client schedules, including internal and external appointments.
• Coordinate client details with departments including, Admissions, Medical, Wellness, Family, and Clinical. 
• Ensure client safety and satisfaction. 
• Comprehend, follow, and enforce policies & procedures with clients. 
• Identify emergency signals and situations and respond appropriately.
• Familiarize oneself with treatment structure; network with transitional facilities.
• Demonstrate ability to convey continuing care experience to client and their support system. 
• Provide or obtain appropriate clinical recommendations for discharging clients.
• Facilitate client’s support, contact with continuing care facilities & obtaining verification of benefits.
• Demonstrate awareness of client’s insurance review dates & likeliness of discharge.
• Determine programs that clients are qualified to attend; consider family boundaries, financials, geographic location.
• Schedule discharge: transportation and follow-up treatment.
• Coordinate and schedule discharge appointments.
• Send discharge information to receiving agencies.
• Constant awareness and communication with clinical team, family members and client.
• Ability to balance outreach, clinical, financial and family factors when planning for continuation of care.
• Ensure compliance with organizational and regulatory documentation standards.
• Professional appearance, aptitude, and attitude. 
• Attend & participate in Clinical/Concerned Staffings.
• Keep and maintain client confidentiality.
• Provide ample communication between clients and staff.
• Maintain professionalism. 
• Computer literacy and knowledge of EMR and CRM.
• Maintain strict confidentiality, HIPAA and 42CFR Part 2 compliance. 
• Adhere to organization’s policies & procedures, State & Federal law, OSHA, JCAHO, and BHA regulations & standards. 
• Represent NRT's mission and values.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Sitting, standing, walking, bending, reaching, climbing.
• Must be able to walk on uneven terrain to access multiple buildings on site.
• Must be able to lift 15 pounds at times. 
• Driving in all weather conditions.

Benefits & Perks: 

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees 

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

 Employer accepts applications on an ongoing basis.