Director, Account Management
Skills
- Strong leadership and team development abilities.
- Strategic planning and execution expertise.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in MS Office, Salesforce, ZoomInfo, ChurnZero, and sales analytics tools.
- Deep knowledge of industry trends, market dynamics, and competitor landscape.
Responsibilities
- Manage, mentor, and develop a team of Account Managers focused on relationship management and value-selling.
- Define and execute account management strategies to meet revenue and retention targets.
- Set sales targets, monitor performance, and provide coaching to the team.
- Maintain strong relationships with key decision-makers and stakeholders in customer accounts.
- Oversee account plans including customer profiling, SWOT analysis, and sales strategies.
- Collaborate cross-functionally with Customer Experience, Sales, Marketing, and Product teams.
- Manage pipeline and revenue forecasting using Salesforce or similar CRM tools.
- Continuously improve account management processes and workflows.
- Keep informed on industry trends and competitor activities to guide strategy.
- Support renewal negotiations, pricing discussions, and address complex escalation issues.
- Monitor customer satisfaction and retention, implementing improvements as needed.
Education
- Bachelor’s degree in Business Administration, Marketing or related field required.
- MBA or advanced degree preferred.
Benefits
- Company provided equipment including laptop and software.
- Employment in a growing, casual, philanthropic-minded company.
- Employer-paid extended health benefits including health spending accounts (for Canadian employees).
- Comprehensive US medical, dental, and vision insurance plans.
- Employer contribution to Health Savings Account (HSA) for eligible plans.
- Medical and Dependent Care Flexible Spending Accounts.
- Basic life insurance and short/long-term disability coverage at no cost.
- 401K retirement savings plan with automatic enrollment and generous company match.
- Paid Time Off including unlimited PTO program, 11 paid holidays, and summer half-day Fridays.
- Equal opportunity employment with a strong commitment to diversity, equity, and inclusion.
- Accommodation available for individuals with disabilities upon request.
Average salary estimate
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