Instructional Designer - job 1 of 2

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Team 

The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows.  We focus on scale first, developing modular On-Demand materials - to get our customers up-to-speed quickly and improve the way they work. 

The Role 

At Outreach our Instructional Designers help lead our customers to success by providing educational material.  Our Instructional Design team provides vital Product and Change Management education, enabling our customers to succeed. Internally, the Instructional Designer's impact will be felt company-wide through reducing support tickets and customer calls, reducing customer churn, and increasing customer value and adoption.  

As an Instructional Designer you will partner with our teams and clients to solve problems, think strategically, and create amazing training material.  You are knowledgeable of Sales Execution platforms and processes and bring your design skills and experience to strengthen our team.  You’llassist and collaborate with teammates in the development of customer education content, and you’ll be integral in contributing to the evolution of our design language and style guidelines to create best-of-breed educational material. 

Location: We’re open to remote within the US

• Scoping, creation, and evolution of engaging, scalable content to drive customer outcomes  
• Creating and writing self-paced courses, training assets, and supporting resources including videos (requiring voiceover, screen captures, editing audio and video), job aids, assessments, and other collateral. 
• Understanding customer impact and sentiment and building action plans to maintain net positive feedback 
• Working with go-to-market teams to capture latest functionality releases for internal enablement and external educational  
• Maintaining working knowledge of customers’ different personas and use cases 
• Assisting with the managing and administering of the Learning Management System (LMS) and other learning systems. 
• Designing performance-based, measurable learning assessments which directly align to learning objectives 

• Experienced Designer- You have 3+ years of experience in instructional design, technical course development, curriculum management, or a related field (ie. L&D, enablement), ideally in a fast-paced SaaS environment.  You hold and actively maintain at least one Certification pertinent to Instructional design. 
• Project Manager - You have strong project management skills, and the ability to manage multiple projects and deliver quality content quickly in a fast-paced environment 
• Customer First Attitude - You are obsessed with the learner’s experience and apply best practices in adult learning to your design. You are also passionate about delivering value quickly to the customer and you take a highly iterative approach to your design 
• Strategic Problem Solver - You thrive at identifying, creating, and incorporating the most effective and innovative practices in the learning industry  
• Technical Aptitude - You have experience with e-authoring tools such as Camtasia, Articulate 360, and Adobe Creative Cloud.You have experience with LMS software (Skilljar preferred).  
• Exceptional Written & Verbal Communication Skills - You are a strong communicator, with clear concise communication in both written and presentation form.  

• 5+ years experience working at a fast-paced Software-as-a-Service (SaaS) company 
• Experience in Customer Success, Customer Education/Enablement, and/or Professional Services 
• Experience working with modern Learning Management Systems, preferrable Skilljar 
• Comfortable collaborating with and presenting to all levels within the organization, including senior leadership  
• Experience building and maintaining certification programs 

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Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.