Crew Support Coordinator - job 1 of 2

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®! Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States. 

The Crew Support Coordinator is the primary point of contact for restaurant teams and crew, providing timely and accurate support on policies, procedures, and core HR functions. This role requires strong knowledge of company standards, strong organizational skills, and the ability to manage multiple priorities while delivering high-quality, professional service across all levels of the organization.

Your Impact and Responsibilities:

• Respond to restaurant and crew inquiries through shared inboxes and online platforms
• Perform HR compliance and auditing tasks, including I-9 documentation (work authorization), state and local reporting (separations and minors), and labor poster compliance
• Maintain the HRIS (Workday) with accurate data, including legal name and address changes
• Complete employment verification requests not supported by our third-party vendor
• Support cross-functional initiatives and AD HOC requests requiring administrative coordination with Crew Standards, Crew Relations, and other internal stakeholders

• High School Diploma
• Able to handle highly confidential information and maintain strict confidentiality
• Detail-oriented, organized, and able to manage multiple priorities
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Proficiency in Microsoft Excel, PowerPoint, and Word

Preferred Qualifications:

• 1+ years’ human resources, customer service, or customer support experience
• Bachelor's degree
• Knowledge of HR policies, procedures and compliance standards
• Experience supporting HR administration and employee relations
• Familiarity with HR systems and documentation practices
• Experience managing support inquiries, resolving issues, and fostering positive stakeholder interactions

The physical work environment for this role includes a combination of working from a home-based office, representing Raising Cane’s out in the community, as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking, standing and lifting. It also includes working both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.

All your information will be kept confidential according to EEO guidelines.

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