Sr. Enterprise Relationship Manager
Skills
- Expertise in healthcare reimbursement and payer relationships, preferably with UnitedHealthcare, Cigna, Optum, or Zelis.
- Proficiency with Salesforce or other CRM tools.
- Familiarity with Microsoft Office and basic project management tools.
- Strong analytical skills to interpret account health metrics.
- Excellent communication and interpersonal skills.
- Highly organized and able to manage multiple client priorities.
Responsibilities
- Build and maintain strong relationships with decision-makers at strategic enterprise accounts as the trusted advisor.
- Leverage healthcare reimbursement experience to support client success and influence internal strategy.
- Monitor account metrics such as MRR, transaction volumes, and utilization to ensure ROI and identify risks or opportunities.
- Identify upsell and cross-sell opportunities and collaborate with sales to transition them.
- Coordinate with Sales, Product, Operations, and Support teams to ensure seamless onboarding and client support.
- Serve as a client advocate and streamline communication across internal teams.
- Provide strategic guidance and recommendations to maximize platform value for clients.
- Collect and relay client feedback for continuous product and service improvements.
Education
- Bachelor’s degree in Business, Marketing, or a related field.
Benefits
Average salary estimate
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Our Mission is to simplify the business side of healthcare. With a vision to create healthy practices in order to make healthy patients, we live out our core values every day: - Champion Client Success - Act with Purpose and Integrity - Respect t...
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