VPN Administrator

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 12,000+ provider organizations and 300+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.

Opportunity & Impact

As a VPN Administrator at Redox, you’ll play a key role in our mission to revolutionize patient data exchange across the healthcare ecosystem. Your expertise in managing business-to-business IPSec VPN connections will be instrumental in ensuring the secure and reliable transfer of critical and sensitive patient data, supporting the success of our mission. You’ll oversee our Libreswan VPNs, enabling seamless communication across hundreds of healthcare systems. By collaborating with cross-functional teams, you’ll also help shape our future connectivity strategies, fueling Redox’s growth and impact in the industry.

• Configure and manage B2B VPN tunnels to facilitate client connections
• Monitor network performance, troubleshoot issues, and ensure high availability optimal connectivity
• Collaborate with cross-functional teams to identify and address current and future network requirements, aligning solutions with business objectives
• Create and maintain documentation, including network diagrams, troubleshooting and support procedures, and configuration guidelines
• Evaluate and recommend new technologies or tools to improve network performance and reliability
• Directly assist external customers encountering network connectivity issues via phone call or asynchronous communication
• Provide network operations and troubleshooting support and guidance to internal teams
• Participate in an after-hours on-call rotation
• Participate in team ticket triage and perform initial troubleshooting to ensure timely response and resolution
• Assisting with additional team responsibilities where necessary

• 3+ years of professional experience with expertise building, managing, troubleshooting, and providing customer support for B2B IPsec VPN connections
• Strong theoretical and applied knowledge of layer 2, 3, and 4 protocols, with an emphasis on TCP, UDP, and, most importantly, IPsec
• Proficiency with the Linux command line, basic scripting, and networking and firewalling software such as iptables or nftables, tcpdump, wireshark, netcat, etc
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment

• Experience with Libreswan, specifically,  or other Linux-based VPNs
• Experience with SumoLogic’s query language
• Familiarity with Github, Python, and/or Typescript

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

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