Dealer Relationship Manager – North Houston, TX

The Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures.

They focus most of their time deepening relationships with their dealers by day-to-day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office.

• Serves as the lead point of contact for all customer relationship matters.

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives.

• Develops new business with existing clients and/or identify areas of improvement to meet goals.

• Assists with the training and development of associates, projects, peer to peer ride a longs, organizes & manages sales calls & events.

• Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.

• Provides best in class customer service through daily interaction with all internal and external associates and dealers.

• Answers client queries and identify new business opportunities among existing customers.

• Liaises with cross-functional internal teams to improve the entire customer experience.

• Establishes and cultivates relationships with all dealership personnel to support growth targets.

• Provides training on all programs and initiatives.

• Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.

• Facilitates term sheet presentations and collecting financial information and required closing documents.

• Assists their Dealer Lending partners with portfolio and relationship management support.

• Educates the dealerships about new policies and guidelines.

• Conducts sales and finance presentations to demonstrate use of company products.

• Provide enhanced level of service for all captive relationships, dealer groups and new initiatives to meet defined expectations.

• Maintain up to date vendor management for all dealerships within assigned territory.

• Actively promote and support all digital offerings.

• Manage aged contract inventory to provide operational support and heightened service to dealer partners.

• Proactively engage dealers on continuous basis regarding dealer management framework to mitigate risk, protect the company and ensure profitability.

• Conducts fraud and portfolio training to support efforts in maintaining a positive performing dealer base.

• Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory.

• Negotiate impound fees to dealer partners to assist in recouping revenue.

• Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers.

• Communicate legal demands to Dealer Principals as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education. - Required. 

3+ years in Auto Finance Sales, Client Relations, Account Management, and/or Relationship Management. - Required.

This is an outside sales position that requires the specialist to reside within the assigned sales territory or within a reasonable commuting distance of North Houston, TX to effectively service clients, meet with prospects and attend in-person meetings and events. – Required. 

• Flexibility to manage a territory and local travel up to 80% of the time with the occasional overnight, as required.

• Demonstrable ability to communicate, present and influence key stakeholders as appropriate.

• Direct experience demonstrating best in class customer service and relationship building skills via outbound sales calls and in person dealership visits.

• Excellent written and verbal communication and negotiation skills.

• Strong presentation and public speaking skills.

• Strong problem-solving skills.

• Ability to manage time effectively and prioritize multiple tasks.

• Ability to maintain confidentiality.

• Ability to resolve disputes to a level that satisfies all parties.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.