VP, Strategic Initiatives Leader (ACE)
Job Description:
Role Summary/Purpose:
Exciting leadership role to lead planning and execution of Synchrony’s Accelerated Consumer Engagement (ACE) strategic initiative. The individual will help activate a consumer-forward strategy that drives growth through new customer acquisitions, increasing customer lifetime value and marketing to increase sales and referrals to our partners & providers across all our business platforms. We’re seeking a seasoned change agent who can translate business strategy into a program roadmap that can be implemented enterprise wide and drive enablement across Products, Marketing, Technology & Commercial teams. The ideal candidate has a passion for execution, gravitas and influencing skills to lead direct and cross-functional teams and ability to zoom in when essential to problem solve complex topics.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Key responsibilities include:
Design, develop & own the program roadmap to enable cross-functional execution as a broader strategic initiatives team and in collaboration with Product, Marketing and Technology teams
Provide direct leadership and oversight for ACE Program execution and serve as lead ‘ambassador’ for the strategic priority across the enterprise
Partner with SVP Strategic Initiatives on consumer strategy development and to translate strategy into program execution priorities
Develop materials and present program updates to executive and cross-functional stakeholders on regular basis including Senior Leadership meetings, Steer Committees and other Commercial forums
Plan, organize and lead planning sessions to define and influence business requirements and priorities. As required, participate in Agile ceremonies of aligned Agile teams
Drive execution of key workstreams operating on Agile rhythms that are anchored on driving new accounts, sales, partner referrals and NPS
Partner with finance to review and manage the program budget and benefits; support annual budgeting & planning cycle
Collaborate with extended teams including Customer Experience, Analytics, Performance Marketing and Legal; proactively identify and manage interdependencies
Capture and report on program issues and risks and support the solve through partnerships across the organization
Support SVP Strategic Initiatives on annual strategic planning, executive leadership and Board updates.
Champion & foster a high-performance and enterprising culture for the program
Gather stakeholder feedback and continuously improve the program to drive execution and commercial outcomes
Lead and mentor a team of up to 3 direct reports
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of product development or strategic program management experience in the credit card, financial services or technology industries
Minimum of 10 years of hands-on experience leading and managing large and complex consumer facing and technology oriented programs
5+ years experience of delivering new products or applications with demonstrated business impact
5+ years experience influencing and coordinating multi-functional teams including comfort with driving conflict resolution and stakeholder management
5+ years experience of problem solving - including utilizing frameworks to define a situation, articulate the complications and suggest pathways to resolution
5+ years experience doing business case sizing and defining OKRs and metrics to ensure return against program investments
Minimum of 5 years of demonstrated experience of superior verbal and written communication skills (PowerPoint) across functions and multiple levels of leadership
Ability to travel ~20% of the time for in-person business planning or client meetings
Desired Qualifications:
Masters in Business Administration / MBA or similar qualifications
Experience managing processes outside of the direct line of management responsibility.
Experience managing a small team of up to 6 direct reports.
Credit card, consumer finance, payments, financial services or management consulting industry experience
7+ years conversion or business integration experience
Previous experience as Train Leader and well versed in Agile methodologies with relevant industry certifications
Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment
Outstanding communications, relationship building, influencing and collaboration skills
Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
Advanced problem-solving skills with the ability to develop innovative solutions in a fastchanging environment.
Current on financial services, payments industry trends, competitors, emerging technologies and companies
Strong technical knowledge (financial services)
Experience working with partners and vendors, where negotiation skills are required
Proactive, self-starter with a high degree of self-initiation
Grade/Level: 14
The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Business Strategy
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