Senior Manager, Enterprise Operations - US-Based

Job Summary:

As a Senior Manager of Enterprise Operations at Toptal, you will drive cross-functional initiatives that support strategic direction, execution frameworks, workflow optimization, KPI development, and scalable team structures needed to fuel Toptal’s growth. Reporting to the Director of Enterprise Operations, you will act as a trusted advisor to tackle complex, high-impact challenges and contribute directly to outcomes that matter while partnering closely with senior leaders across the organization.

This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

Working within our Customer team, you will scope initiatives, develop structured approaches, and help build comprehensive strategies to meet key objectives—delivering them with precision. You’ll collaborate with leaders and stakeholders to enable successful execution of major company initiatives that may result in new offerings, enhanced systems, or more efficient processes. Your ability to quickly understand the business, influence key decision-makers, develop actionable recommendations, and follow through to execution will define your impact. Upon delivery, you’ll continue to support or co-own the initiative to drive ongoing improvement and long-term value.

The life cycle of your projects will look like this: Approach initiatives with a consultant’s mindset—ask smart questions, learn quickly, and understand the broader business context. Think beyond constraints and develop frameworks that can enable significant impact, not just incremental change. Execute directly where needed and build infrastructure that can scale. Post-launch, ensure long-term sustainability by embedding processes and best practices that can live beyond you.

In the first week, expect to:

·        Onboard and integrate into Toptal.

·        Begin learning about Toptal’s history, culture, and vision.

·        Meet key stakeholders across Sales, Product, Operations, and Analytics.

·        Shadow team members across the company to understand key operations, objectives, and metrics.

In the first month, expect to:

·        Begin scoping assigned initiatives with support from team leaders.

·        Identify and document opportunities for efficiency and enablement.

In the first three months, expect to:

·        Collaborate with stakeholders to define outcomes, recommend approaches, and build project plans.

·        Work with senior leaders to align on strategy and execution paths.

·        Deliver early wins on project execution and process enhancements.

In the first six months, expect to:

·        Show measurable progress against execution milestones and KPIs.

·        Formalize scalable frameworks that improve efficiency and cross-functional execution.

·        Establish yourself as a strategic advisor to Enterprise Sales Leadership, while exercising discretion and independent judgment.

·        Ensure continuous improvement of processes with an eye toward long-term growth.

In the first year, expect to:

·        Assume shared ownership or stewardship of core initiatives and contribute to their continued evolution.

Qualifications and Job Requirements:

·        Bachelor’s degree is required.

·        6+ years in business operations, consulting, or related strategic roles.

·        Experience leading or significantly contributing to initiatives with business impact in fast-paced, cross-functional environments.

·        Track record of solving complex business problems and implementing improvements in operations and/or go-to-market functions.

·        Ability to use data to diagnose root causes and drive practical solutions.

·        Demonstrated success delivering tangible outcomes beyond surface-level fixes.

·        Strong stakeholder management and cross-functional collaboration skills.

·        Highly organized with excellent attention to detail.

·        Familiarity with change management principles and the ability to guide teams through transitions.

·        Strong communication skills—able to distill complex topics into actionable insights for a variety of audiences.

·        High integrity and adaptability in the face of evolving priorities.

·        Comfortable with ambiguity, fast timelines, and high expectations.

·        You must be a hands-on contributor. This is not a role for directing from the sidelines.

·        Outstanding written and verbal communication skills.

·        Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

·        You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Essential Job Functions

·        Regularly and reliably attend scheduled virtual team meetings on camera.

·        Work independently with minimal supervision.

·        Use all required digital collaboration tools.

·        Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt